RWRSA - Guest Services Associate - Concierge

Rosewood Hotel Group; Umluj; On-site; SAR 70,000 - 110,000; Full time

Job summary

Rosewood Red Sea is seeking a Guest Service Associate - Concierge to be a premium ambassador for the resort and the Red Sea destination, curating highly personalized, transformative experiences and coordinating with internal teams and trusted partners to deliver ultra-luxury service before arrival, during stay, and post-departure.

The role requires building VIP relationships, capturing guest preferences, and presenting curated options—from yachts and wellness retreats to culture and desert

Qualifications

• Experience in high-end hospitality or concierge services.
• Ability to build relationships with VIP guests and manage preferences.
• Strong knowledge of local experiences and partners to curate itineraries.

Responsibilities

• Welcome guests with a polished presence at the Concierge Desk and lobby.
• Record requests in the system accurately (Alliants and Unifocus).
• Anticipate guest needs and present curated experiences (yachting, diving, wellness, art, desert).
• Coordinate airport transfers, private transfers, yacht charters, and other mobility needs.
• Maintain Rosewood standards and collaborate across departments to deliver seamless experiences.

Skills

Guest relations

VIP service

Communication skills

Attention to detail

Relationship building

Tools

Alliants

Unifocus

Job description

About the position

The Guest Service Associate - Concierge at Rosewood Red Sea is a key ambassador of the resort and the Red Sea destination. This role is responsible for curating highly personalized, transformative experiences that reflect Rosewood’s Relationship Hospitality guiding philosophy and Red sea’s focus on well-being, art, culture and sustainability. The position serves as the main point of contact for guest inquiries and arrangements before arrival, during the stay, and post-departure coordinating seamlessly with internal departments and trusted external partners (yacht marina, cultural and marine-activity providers) to deliver intuitive, discreet and ultra-luxury service at all times.

Essential Duties

• Welcome guests at the Concierge Desk and in the lobby with a warm, confident and polished presence.
• Accurately and record all requests and arrangements in the systems (Alliants and Unifocus)
• Build genuine relationships with guests, recognizing repeat visitors and VIPs and capturing preferences in guest profiles.
• Anticipate needs and present curated experience options (yachting, diving, wellness retreats, art tours, desert activities, cultural excursions) aligned with the guest’s lifestyle and purpose of stay.
• Ensures the implementation of Rosewood Brand, Forbes and Leading Quality Assurance (LQA) standards.
• Comprehensive understanding of guest and resident mobility ( Airport Arrival, Guest Private Car Arrival, Guest private Yacht Arrival and Guest Seaplane Arrival).
• Destination Expertise by maintaining deep, up-to-date knowledge of The Red Sea marine environment (snorkeling, diving sites, coral-friendly practices, yacht routes).
• Provide tailored, story-driven recommendations that connect guests emotionally to the destination, culture and environment, not just to activities.
• Arrangements, Experiences & Itineraries. Coordinate and confirm:
  • a. Airport and private terminal transfers, VIP fast-track, limousine services and helicopter/seaplane transfers where applicable.
  • b. Yacht and marina services (day charters, sunset cruises, private onboard experiences) in coordination with approved partners.
  • c. Marine activities (snorkeling, diving, marine biologist tours, eco-friendly excursions) in line with Red Sea environmental guidelines.
  • d. ASAYA for wellness and longevity experiences (spa journeys, retreats, fitness sessions, visiting consultants).
  • e. Cultural, art and nature activities (art gallery visits, local crafts, desert experiences, stargazing).
• Design and manage personal itineraries for VIPs, long-stay guests and families, ensuring smooth timing, confirmations and transportation.
• Communication & Cross Departmental Coordination
  • a. Front Desk & Guest Relations for arrivals, departures, in‑house VIPs and special requests.
  • b. Bell/Door team for luggage handling, transportation staging and guest flow in the lobby.
  • c. Housekeeping, Butler and Engineering for in‑room special setups and technical requests related to experiences.
  • d. ASAYA, F&B and Explorer to secure preferred times, special menus and family activities.
• Proactively follow up on all guest requests until fully completed; update guests in a timely and transparent manner.
• Ensure that guest preferences and special notes are captured and updated for future stays, supporting guest recognition and personalization.
• Support monitoring and responding to guest feedback related to Concierge and experiences, in coordination with the Chief Concierge and Director of Front Services.
• Promote experiences and partners that align with the resort’s sustainability and regenerative tourism goals, avoiding any activities that could harm the marine or desert environment.
• Ensure all recommendations and services adhere to local laws, safety