Wellness Concierge: Guest Experience & Spa Retail

Rosewood Red Sea; Saudi Arabia; On-site; SAR 90,000 - 120,000; Full time

Job summary

Rosewood Red Sea seeks a Wellness Concierge to be the first contact for guests at the Wellness & Spa, delivering a seamless, personalized experience from reservation to departure.

The role oversees Spa Reception, manages appointments, promotes wellness experiences, and supports Fitness Centre operations while driving Spa Retail sales with distinguished service aligned to Rosewood, Forbes Five-Star, and LQA standards.

Qualifications

• Ability to deliver exceptional guest service in a luxury environment.
• Maintain impeccable grooming and professional appearance.
• Uphold confidentiality and discretion with guest information.

Responsibilities

• Deliver exceptional guest service in line with Rosewood and Forbes/LQA standards.
• Welcome guests warmly and provide a personalized arrival and departure experience.
• Anticipate guest needs with thoughtful recommendations aligned to wellness goals.
• Promote Spa Retail products through professional consultation and personalized recommendations.
• Coordinate with therapists and fitness staff for smooth daily operations.
• Ensure accurate billing, payments, and guest charges with discretion.

Job description

Rosewood Red Sea seeks a Wellness Concierge to be the first contact for guests at the Wellness & Spa, delivering a seamless, personalized experience from reservation to departure.

The role oversees Spa Reception, manages appointments, promotes wellness experiences, and supports Fitness Centre operations while driving Spa Retail sales with distinguished service aligned to Rosewood, Forbes Five-Star, and LQA standards.