Services Renewal Account Manager

Oracle; Riyadh; Sur place; SAR 180 000 - 300 000; Plein temps

Résumé du poste

Oracle in Riyadh, Saudi Arabia, is seeking an Services Renewal Account Manager to lead timely renewals of Hardware and Software support contracts and to educate customers on contractual implications within the Oracle portfolio.

You will focus on growing the territory, mitigating renewal risks, and pursuing winbacks from past cancellations while forecasting opportunities with precision for strategic account growth.

Responsabilités

• Responsible for timely renewals of Hardware and Software support contracts for medium-sized to large customers in the assigned territory.
• Educate customers on business practices and contractual implications; ensure awareness of Oracle's portfolio.
• Manage cancellation risks and mitigate risks to retain and secure the contract base.
• Pursue winbacks from previously cancelled contracts or cases where support was not attached during Point Of Sale of Hardware.
• Grow the territory by selling Extended Support or DDR Services where applicable.
• Accurately forecast business targets and opportunities in the territory.

Description du poste

Services Renewal Account Manager (Saudi Arabia)

Location: RIYADH, Saudi Arabia

What you'll do

The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our Support Services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base. Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware. Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and opportunities in territory.

Responsibilities

Responsible for timely renewals for customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to our communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.The role requires the individual to manage the assigned territory of customers and be the single point of contact for all Support Renewals and New Services sales from the Support Services portfolio.