Services Renewal Account Manager (Saudi Arabia)

Oracle Corporation; Riyadh; A distancia; SAR 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Remote work

Learning opportunities

Employee assistance program

Diversity and inclusion

Medical & life insurance

Retirement planning

Descripción de la vacante

Oracle Corporation in Riyadh is seeking a renewal specialist to manage timely renewals for hardware and software support contracts with medium to large customers. You will educate customers on contractual implications and protect the contract base.

The role emphasizes customer success, CSAT ownership, and growing Oracle's wallet share, with flexible/remote work and strong earnings potential.

Formación

• Strong oral and written communication skills are an absolute must.
• Objection Handling and Result Orientation are key skills for this role.
• Play the role of a Customer Success Manager who owns CSAT and wallet share.
• Experience in renewals or account management is beneficial.

Responsabilidades

• Responsible for timely renewals for customers in assigned territory.
• Educate customers on business practices and contractual implications.
• Ensure customer awareness and understanding of Oracle's portfolio.
• Forecast business targets and opportunities in territory.

Conocimientos

Renewals

Customer Success

Objection Handling

Communication skills

Descripción del empleo

• Job Identification 337090
• Job Category Sales
• Posting Date 10/19/2026, 06:58 AM
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 6 to 10+ years
• Applicants are required to read, write, and speak the following languages English,Arabic

Job Description

What you'll do

The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our Support Services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base. Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware. Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and opportunities in territory.

Responsibilities

Responsible for timely renewals for customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Responsibilities

What we are looking for

Strong oral and written communication skills is an absolute must. Objection Handling and Result Orientation are key skills that would be required for this role. Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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