Services Renewal Account Manager (Saudi Arabia)

Oracle; Riyadh; Remote; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Learning and development

Employee assistance program

Diversity & inclusion

Medical & life insurance

Retirement planning

Job summary

Oracle in Riyadh, Saudi Arabia, is seeking a Renewal Specialist to drive timely software and hardware contract renewals. You will educate customers on contractual implications, ensure awareness of Oracle’s service portfolio, and proactively mitigate renewal risks.

You will partner with sales to identify opportunities, handle exceptions delaying renewals, and forecast territory targets. Strong communication and objection-handling skills are essential for success in a dynamic, remote-friendly

Qualifications

• Strong oral and written communication skills.
• Objection handling and result orientation are essential.
• Experience in renewals or account management is preferred.

Responsibilities

• Responsible for timely renewals for customers in assigned territory and educate them on contractual implications.
• Identify and transfer leads to sales for top-tier opportunities and forecast targets accurately.

Skills

Communication

Objection handling

CSAT focus

Job description

Job Description

What you'll do

The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our Support Services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base. Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware. Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and opportunities in territory.

Responsibilities

Responsible for timely renewals for customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

What we are looking for

Strong oral and written communication skills is an absolute must. Objection Handling and Result Orientation are key skills that would be required for this role. Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Qualifications

Career Level - IC3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.