ServiceNow Solution Architect - Onsite in KSA, Travel Ready

Royal Cyber Inc.; Medina; Sur place; SAR 300 000 - 420 000; Plein temps

Résumé du poste

Royal Cyber Inc. is seeking an experienced ServiceNow Solution Architect to lead ITSM and ITOM consulting engagements in the Kingdom of Saudi Arabia. The role requires hands-on implementation, architecture design, and enterprise integrations across diverse IT landscapes.

You will design ITSM processes, define ITOM requirements, and govern project delivery while coordinating with stakeholders and client teams onsite in KSA.

Qualifications

• Experience designing and implementing ITSM processes aligned with ITIL and ISO 20000.
• Hands-on ServiceNow architecture, solution design, and enterprise integrations.
• Strong stakeholder facilitation and requirements-gathering skills.
• Proven ability to lead ITSM/ITOM consulting engagements and deliverables.

Responsabilités

• Lead ITSM and ITOM requirements gathering and gap analysis.
• Design ITSM processes including Incident, Problem, Change, Knowledge, Service Catalog, SLA.
• Define ITOM requirements for Event Management, AIOps, CMDB, Discovery, Service Mapping.
• Architect integrations with Oracle ERP, Azure, AD, CRM and other systems.
• Lead implementation activities: configuration, workflows, testing, deployment, governance.
• Prepare design documents, roadmaps, and training materials.
• Facilitate knowledge transfer to client teams.

Connaissances

ITSM knowledge

ITOM knowledge

ServiceNow integrations

ITIL process design

ISO 20000 alignment

Outils

Flow Designer

IntegrationHub

MID Server

REST/SOAP APIs

UI policies & client scripts

Description du poste

Royal Cyber Inc. is seeking an experienced ServiceNow Solution Architect to lead ITSM and ITOM consulting engagements in the Kingdom of Saudi Arabia. The role requires hands-on implementation, architecture design, and enterprise integrations across diverse IT landscapes.

You will design ITSM processes, define ITOM requirements, and govern project delivery while coordinating with stakeholders and client teams onsite in KSA.