Servicenow Solution Architect

Royal Cyber; Medina; On-site; SAR 300,000 - 420,000; Full time

Job summary

Royal Cyber Inc. is seeking an experienced ServiceNow Solution Architect to lead ITSM and ITOM consulting engagements in the Kingdom of Saudi Arabia. The role requires hands-on implementation, architecture design, and enterprise integrations across diverse IT landscapes.

You will design ITSM processes, define ITOM requirements, and govern project delivery while coordinating with stakeholders and client teams onsite in KSA.

Qualifications

• Experience designing and implementing ITSM processes aligned with ITIL and ISO 20000.
• Hands-on ServiceNow architecture, solution design, and enterprise integrations.
• Strong stakeholder facilitation and requirements-gathering skills.
• Proven ability to lead ITSM/ITOM consulting engagements and deliverables.

Responsibilities

• Lead ITSM and ITOM requirements gathering and gap analysis.
• Design ITSM processes including Incident, Problem, Change, Knowledge, Service Catalog, SLA.
• Define ITOM requirements for Event Management, AIOps, CMDB, Discovery, Service Mapping.
• Architect integrations with Oracle ERP, Azure, AD, CRM and other systems.
• Lead implementation activities: configuration, workflows, testing, deployment, governance.
• Prepare design documents, roadmaps, and training materials.
• Facilitate knowledge transfer to client teams.

Skills

ITSM knowledge

ITOM knowledge

ServiceNow integrations

ITIL process design

ISO 20000 alignment

Tools

Flow Designer

IntegrationHub

MID Server

REST/SOAP APIs

UI policies & client scripts

Job description

Job Description

Experience 10 years overall with 7 years of ServiceNow experience

Location Onsite Kingdom of Saudi Arabia KSA

Mobility Must be willing to travel and temporarily relocate to KSA for the project duration

Role Overview

We are seeking an experienced ServiceNow Solution Architect to lead ITSM and ITOM consulting requirements gathering solution design enterprise integrations and implementation The candidate should combine strong ITIL process consulting skills with hands-on ServiceNow implementation and architecture expertise

Key Responsibilities

• Conduct stakeholder workshops current-state assessments requirements gathering and gap analysis across ITSM ITOM and integrations
• Design ITSM processes covering Incident Request Problem Change Knowledge and Service Catalog aligned with ITIL best practices and ISO 20000
• Define ITOM AIOps requirements for event management alert correlation noise reduction predictive use cases and automated remediation
• Design CMDB CSDM governance Discovery Service Mapping and infrastructure visibility solutions
• Architect integrations with Azure Entra ID Active Directory Azure DevOps Oracle ERP HR systems SIEM cloud platforms New Relic SolarWinds Microsoft monitoring and CRM systems
• Lead ServiceNow implementation activities including platform configuration Flow Designer IntegrationHub APIs workflows testing deployment and technical governance
• Prepare solution architecture technical design documents process flows implementation roadmaps and training materials
• Facilitate knowledge transfer and stakeholder enablement

Required Skills

• ITSM Incident Request Problem Change Knowledge Service Catalog and SLA Management
• ITOM Event Management AIOps CMDB CSDM Discovery and Service Mapping
• Implementation Flow Designer IntegrationHub business rules client scripts UI policies ACLs REST SOAP APIs and platform configuration
• Integration amp Architecture MID Server data mapping authentication third-party integrations troubleshooting and solution design
• Consulting ITIL process design ISO 20000 alignment gap analysis stakeholder management and technical documentation

Preferred Certifications

• ServiceNow CSA and CIS-ITSM
• ServiceNow ITOM CMDB certifications or relevant accreditations
• ITIL 4 Foundation
• CTA or equivalent architecture credentials are an advantage

Mobility Requirement

Candidates must be comfortable working onsite in the Kingdom of Saudi Arabia and be available for business travel or temporary relocation as required by the project Candidates should be prepared to coordinate with the client on travel schedules onsite duration and mobilization requirements

Experience: 10+ years overall, with 7+ years of ServiceNow experience

Location: Onsite Kingdom of Saudi Arabia (KSA)

Mobility: Must be willing to travel and temporarily relocate to KSA for the project duration.

Role Overview

We are seeking an experienced ServiceNow Solution Architect to lead ITSM and ITOM consulting, requirements gathering, solution design, enterprise integrations, and implementation. The candidate should combine strong ITIL process consulting skills with hands-on ServiceNow implementation and architecture expertise.

Required Skills

ITSM: Incident, Request, Problem, Change, Knowledge, Service Catalog, and SLA Management.

ITOM: Event Management, AIOps, CMDB, CSDM, Discovery, and Service Mapping.

Implementation: Flow Designer, IntegrationHub, business rules, client scripts, UI policies, ACLs, REST/SOAP APIs, and platform configuration.

Integration & Architecture: MID Server, data mapping, authentication, third-party integrations, troubleshooting, and solution design.

Preferred Certifications

ServiceNow CSA and CIS-ITSM.

ServiceNow ITOM/CMDB certifications or relevant accreditations.

ITIL 4 Foundation.

CTA or equivalent architecture credentials are an advantage.

Mobility Requirement

Candidates must be comfortable working onsite in the Kingdom of Saudi Arabia and be available for business travel or temporary relocation as required by the project. Candidates should be prepared to coordinate with the client on travel schedules, onsite duration, and mobilization requirements.