ServiceNow Technical Lead - ITSM & Integrations Expert

AlWatania Information Systems; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

AlWatania Information Systems seeks an experienced ServiceNow Architect to lead the technical design, development, and implementation of ServiceNow solutions in Riyadh. Translate business requirements into scalable architectures, develop using JavaScript and Glide APIs, and lead integrations using REST/SOAP, IntegrationHub, and MID Server while mentoring delivery teams.

Strong leadership, communication skills, and hands-on delivery are required to drive successful projects from discovery through

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5+ years of ServiceNow experience, including significant hands-on development experience.
• Experience leading the technical delivery of ServiceNow implementation projects.
• Strong knowledge of ServiceNow platform architecture and development.
• Advanced JavaScript and ServiceNow scripting experience.
• Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.
• Good understanding of CMDB, CSDM, data models, security, and access controls.
• Experience with Agile/Scrum delivery methodologies.
• Strong troubleshooting and analytical skills.
• Strong communication and customer-facing capabilities.
• Ability to lead developers while remaining hands-on technically.

Responsibilities

• Lead the technical design, development, and implementation of ServiceNow solutions.
• Translate business requirements into scalable technical architectures and solutions.
• Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies.
• Provide technical expertise across ServiceNow modules, with strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development.
• Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.
• Conduct code reviews, enforce development standards, and ensure ServiceNow best practices are followed.
• Troubleshoot complex technical, performance, and integration issues.
• Mentor and provide technical guidance to ServiceNow developers and consultants.
• Participate in customer workshops, solution demonstrations, PoCs, and presales activities.
• Prepare technical documentation, estimates, solution designs, and implementation plans.
• Identify technical risks and recommend appropriate solutions and mitigation strategies.

Skills

JavaScript

Glide APIs

ServiceNow scripting

Agile/Scrum

Customer-facing

Education

Bachelor's degree in CS/IT/Engineering

Tools

REST APIs

SOAP APIs

IntegrationHub

MID Server

OAuth/SAML SSO

Job description

Lead the technical design, development, and implementation of ServiceNow solutions.

Translate business requirements into scalable technical architectures and solutions.

Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.

Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies.

Provide technical expertise across ServiceNow modules, with strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development.

Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.

Conduct code reviews, enforce development standards, and ensure ServiceNow best practices are followed.

Troubleshoot complex technical, performance, and integration issues.

Mentor and provide technical guidance to ServiceNow developers and consultants.

Participate in customer workshops, solution demonstrations, PoCs, and presales activities.

Prepare technical documentation, estimates, solution designs, and implementation plans.

Identify technical risks and recommend appropriate solutions and mitigation strategies.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
5+ years of ServiceNow experience, including significant hands-on development experience.
Experience leading the technical delivery of ServiceNow implementation projects.
Strong knowledge of ServiceNow platform architecture and development.
Advanced JavaScript and ServiceNow scripting experience.
Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations.
Good understanding of CMDB, CSDM, data models, security, and access controls.
Experience with Agile/Scrum delivery methodologies.
Strong troubleshooting and analytical skills.
Strong communication and customer-facing capabilities.
Ability to lead developers while remaining hands-on technically.

Preferred Certifications

ServiceNow Certified System Administrator (CSA) — strongly preferred
ServiceNow Certified Application Developer (CAD)
Relevant Certified Implementation Specialist (CIS) certifications
ServiceNow Certified Technical Architect (CTA) — highly desirable for senior candidates

Preferred Experience

Experience working for a ServiceNow consulting partner or systems integrator.
Experience delivering large enterprise or government ServiceNow implementations.
Experience with multi-module ServiceNow programs.
Experience designing ServiceNow integrations with complex enterprise environments.
Experience with ServiceNow upgrades, platform governance, and technical health assessments.
Experience supporting presales, RFP responses, technical estimations, and solution demonstrations.