ServiceNow Solution Architect - ITSM/ITOM Onsite in KSA

Royal Cyber Inc.; Saudi Arabia; Presencial; SAR 400.000 - 600.000; Jornada completa

Descripción de la vacante

Royal Cyber Inc. is seeking a seasoned ServiceNow Solution Architect to lead ITSM and ITOM consulting, requirements gathering, and enterprise integrations. The role focuses on ITIL-aligned processes and hands-on ServiceNow design and implementation.

Based onsite in the Kingdom of Saudi Arabia, you will drive workshops, architecture artifacts, and governance across Incident, Change, CMDB/CSDM, and integrations with major systems. Travel and relocation as needed for project duration are expected.

Formación

• 10+ years IT experience with 7+ years in ServiceNow.
• Experience leading ITSM and ITOM engagements.
• Strong ITIL process consulting and ISO 20000 alignment.

Responsabilidades

• Lead ITSM, ITOM consulting, requirements gathering, and design.
• Develop ITSM processes: Incident, Request, Problem, Change, Knowledge, Service Catalog.
• Define ITOM/AIOps for event management, alerting, and remediation.
• Design CMDB/CSDM governance, Discovery, and Service Mapping.
• Architect integrations with Azure, AD, Azure DevOps, Oracle ERP, HR systems, SIEM, CRM.
• Lead implementation activities: configuration, Flow Designer, IntegrationHub, APIs, workflows, testing, deployment.
• Prepare architecture documents, process flows, roadmaps, and training materials.
• Facilitate knowledge transfer and stakeholder enablement.

Conocimientos

ServiceNow

ITIL Process

ITSM

ITOM

Solution Architecture

Integrations

APIs REST SOAP

Flow Designer

Discovery

CSDM

CSA

CIS‑ITSM

ITIL 4 Foundation

CTA

Herramientas

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

Descripción del empleo

Royal Cyber Inc. is seeking a seasoned ServiceNow Solution Architect to lead ITSM and ITOM consulting, requirements gathering, and enterprise integrations. The role focuses on ITIL-aligned processes and hands-on ServiceNow design and implementation.

Based onsite in the Kingdom of Saudi Arabia, you will drive workshops, architecture artifacts, and governance across Incident, Change, CMDB/CSDM, and integrations with major systems. Travel and relocation as needed for project duration are expected.