Senior Specialist - Venue Operations

Red Sea Global; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading mobility management company in Saudi Arabia seeks a Senior Specialist for Venue Operations. This role focuses on coordinating transportation services within the AMAALA Staff Village, ensuring operational efficiency and safety. Candidates should have a minimum of 3 years in a related role, be at least 25 years old, and possess strong organizational and communication skills. A high-school diploma is required, and knowledge of fleet management systems is preferred. This position may require work during evenings and weekends.

Qualifications

• Minimum of 25 years old.
• 3+ years in an operational mobility role.
• Proficient in English; Arabic is a plus.
• Valid driver’s license preferred.

Responsibilities

• Support implementation and operations phases.
• Identify potential risks and challenges.
• Streamline transportation services.
• Monitor and audit service performance.
• Resolve customer complaints quickly.
• Adapt schedules and routes as necessary.

Skills

Outstanding organizational skills

Active listening

Communication skills

Sound judgment

Excellent time management

Calm behavior under stress

Education

High-school diploma

Tools

Fleet management systems

Job description

Job Purpose

The Senior Specialist Staff – Venue Operations position is a vital role in the management of all venues managed and operated by Land Mobility, including AMAALA Staff Village (ASV). The role focuses on streamlining the workforce journey, ensuring that employees can quickly and reliably travel to and from the AMAALA bus interchange and to their places of work. Transport within the village is provided via transit buses and buggies operating on scheduled 24/7 services to support continuous movement within ASV.

Job Responsibilities

• Support and coordinate with the line manager in the implementation and operations phases.
• Identify potential risks, issues, and challenges.
• Partner closely with the Senior Manager Operations & Fleet to streamline transportation services for both internal and external clients, ensuring safe and dependable operation.
• Lead in navigating unforeseen obstacles such as roadblocks, weather-related incidents, accidents, and dynamic transportation challenges within the community.
• Collaborate with the management team to monitor and address deviations from Service Level Agreements (SLAs) related to transportation issues, taking decisive action to ensure compliance and prevent recurring problems.
• Resolve specific customer complaints in partnership with the manager; respond quickly to resource shortfalls to uphold business continuity and customer satisfaction.
• Monitor service performance through regular audits and quality checks, maintaining standards of safety, cleanliness, and service quality, and encouraging the team to uphold high-performance standards.
• Generate and deliver timely operational data and insights to the manager on a weekly and monthly basis to inform accurate reporting, planning, and forecasting of fleet requirements.
• Adapt and fine‑tune working schedules and routes in collaboration with the line manager to respond to daily operational changes and ensure seamless service delivery.

Qualifications and Experience

• Applicant must be 25 years old or above.
• Proven experience in an operational mobility role or similar position for a minimum of 3 years.
• Minimum of a high‑school diploma required.
• Tech‑savvy with knowledge of fleet management systems.
• Fast typing speed with data entry experience.
• Knowledge of depot and fleet procedures and guidelines for emergency situations.
• Proficient in English (oral and written); Arabic proficiency is a nice to have.
• Possess a valid driver’s license – preferable.

Skills

• Outstanding organizational and multitasking abilities.
• Active listening with excellent communication skills.
• Sound judgment and critical thinking.
• Calm, rational behavior and attitude under stressful driving conditions, avoiding inappropriate or abusive language and gestures.
• Familiarity with any apps used in vehicles for guidance and control while on tour.
• Excellent time management skills.
• Ability to work during evenings, weekends, and public holidays, as required.
• Compliance with all work instructions from the line manager, including tasks such as after‑care vehicle yard work.
• Strict adherence to the assigned shift schedule.

Job Context

This is a Senior Specialist role reporting to the Manager Staff Village Mobility Planning & Operations, responsible for ensuring that all transport operating within AMAALA Staff Village or venues operated by Land Mobility is run efficiently and effectively.