Senior Digital Technical support (Banking )

TAWANTECH; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading digital banking company in Saudi Arabia is seeking a motivated bilingual professional to join their Digital Banking Support Team. The role involves handling customer inquiries, coordinating with IT for issue resolution, and supporting corporate client onboarding. Ideal candidates should have a Bachelor's degree, 6–10 years of experience in banking support, and strong bilingual communication skills in Arabic and English. A dynamic and collaborative workplace offers career growth opportunities.

Benefits

Career growth opportunities

Collaborative workplace culture

Qualifications

• 6–10 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Basic technical knowledge related to online or mobile banking systems is an advantage.

Responsibilities

• Handle customer inquiries related to digital banking platforms.
• Log, track, and follow up on issues until resolution.
• Coordinate with IT and operations teams to resolve technical issues.

Skills

Bilingual communication (Arabic & English)

Customer-oriented approach

Coordination abilities

Interpersonal skills

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

Ticketing systems

Job description

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team.

Key Responsibilities

• Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
• Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
• Coordinate with IT and operations teams to resolve technical or functional issues.
• Support the onboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
• Prepare daily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 6–10 years of experience in banking customer support or digital channel operations.
• Understanding of retail and corporate banking products and digital platforms.
• Excellent communication and interpersonal skills in Arabic and English.
• Strong follow-up and coordination abilities.
• Basic technical knowledge related to online or mobile banking systems is an advantage.
• Preferred: Experience in Saudi banking sector or financial services institutions.
• Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).

What We Offer

• A dynamic role within a leading digital banking environment.
• Exposure to both retail and corporate client support.
• Career growth opportunities and a collaborative workplace culture.