Senior Cloud & Datacenter Engineer – 24x7 IT Operations

Microland Limited

Jeddah

On-site

SAR 180,000 - 240,000

Full time

11 hours ago

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Job summary

Microland Limited in Jeddah invites applications for a Senior Engineer - Cloud and Datacenter (ENT) to join our IT operations team. You will monitor and maintain enterprise cloud and data center infrastructure, respond to incidents, perform troubleshooting, and contribute to service reliability and performance.

The role requires basic knowledge of Windows and Unix/Linux, databases, storage technologies, and ITSM tools.

Qualifications

Graduation in engineering or science.
Basic knowledge of Windows/Unix/Linux.
Familiarity with databases (Oracle/SQL).
Knowledge of SAN/NAS storage and backups.
Experience with ITSM/ticketing tools preferred.
Strong problem-solving and process adherence.
Good verbal and written communication.
Willingness to work 24x7 shifts (rotational).
Monitor IT infrastructure and backups.
Follow SOPs for troubleshooting and incident handling.
Log, track and escalate incidents with documentation.
Ensure SLA compliance and IT security alignment.
Collaborate with cross-functional teams.

Responsibilities

Monitor IT infrastructure systems using standard monitoring tools.
Perform first-level troubleshooting per SOPs.
Log, track and escalate incidents in ITSM tool.
Escalate unresolved issues to L2/L3 with proper documentation.
Support daily health checks, backups and routine tasks.
Maintain knowledge base articles and SOP updates.
Ensure compliance with SLAs, processes, and IT security guidelines.
Collaborate with cross-functional teams for incident handling and communication.