Senior IT Infrastructure Operations Lead - Onsite (KSA)

Datamatics-Global-Services-Ltd; Jeddah; On-site; SAR 400,000 - 700,000; Full time

Job summary

Datamatics-Global-Services-Ltd in Jeddah seeks a seasoned IT Infrastructure Operations leader. You will direct end-to-end operations across data centers, networks, servers, Linux/Unix, and cloud, ensuring high availability and performance.

You will manage a 25+ member team, uphold SLAs, and drive major incident response and RCA activities. You will partner with SOC/NOC and security teams to strengthen cybersecurity and governance, while advancing SIPs, dashboards and BI reports for senior

Qualifications

• 18–20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure Management.
• Saudi national
• Strong experience in KSA region and in leading large teams.

Responsibilities

• Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup and Cloud environments.
• Manage a multidisciplinary infrastructure team of 25+ members across multiple technologies.
• Ensure high availability, performance, capacity, reliability and operational readiness of infrastructure services.
• Own and manage SLA, OLA, KPI and uptime targets.
• Lead Major Incident Management, service restoration, escalation and RCA.
• Oversee Incident, Problem and Change Management in line with ITIL practices.
• Drive proactive monitoring and continuous improvement of infrastructure services.
• Develop and execute Service Improvement Plans (SIP).
• Maintain operational dashboards and provide service performance reports to senior management.
• Work with SOC and security teams to maintain a strong cybersecurity posture.
• Ensure compliance with ITIL, ISO, risk, security and governance requirements.
• Manage infrastructure-related operational, security and compliance risks.
• Drive automation and AI-enabled improvements within IT infrastructure operations.
• Identify Agentic AI use cases for monitoring, incident management, service operations and infrastructure optimization.
• Manage technology vendors and service providers against SLAs and KPIs.
• Collaborate with business stakeholders and leadership on infrastructure strategy, performance, risks and improvements.
• Support Business Continuity and Disaster Recovery requirements for critical infrastructure.

Skills

IT Infrastructure Operations

Team Leadership

ITIL

ISO Standards

Security & Compliance

Incident & Change Management

Automation & AI in IT

Vendor Management

Data Center & Cloud

Stakeholder Communication

Education

Bachelor’s degree in IT/CS/Engineering

Job description

Datamatics-Global-Services-Ltd in Jeddah seeks a seasoned IT Infrastructure Operations leader. You will direct end-to-end operations across data centers, networks, servers, Linux/Unix, and cloud, ensuring high availability and performance.

You will manage a 25+ member team, uphold SLAs, and drive major incident response and RCA activities. You will partner with SOC/NOC and security teams to strengthen cybersecurity and governance, while advancing SIPs, dashboards and BI reports for senior