Senior IT Infrastructure & Operations Lead

Datamatics Technologies LLC; Jeddah; On-site; SAR 360,000 - 600,000; Full time

Job summary

Datamatics Technologies LLC in Jeddah, Saudi Arabia, seeks a senior IT Infrastructure Operations leader to run end-to-end data center, server, network, Linux/Unix, SOC/NOC, storage, backup and cloud services.

You will manage a 25+ member team, drive ITIL-aligned incident, problem, change processes, define SIPs, report to senior management, and collaborate with security teams to maintain ISO and governance standards while advancing automation and AI initiatives.

Qualifications

• 18–20 years of experience in IT Infrastructure Operations and Service Delivery.

Responsibilities

• Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup, and Cloud environments.
• Manage a multidisciplinary infrastructure team of 25+ members across multiple technologies.
• Ensure high availability, performance, capacity, reliability, and operational readiness of infrastructure services.
• Own and manage SLA, OLA, KPI, and uptime targets.
• Lead Major Incident Management, service restoration, escalation, and RCA.
• Oversee Incident, Problem, and Change Management processes in line with ITIL practices.
• Drive proactive monitoring and continuous improvement of infrastructure services.
• Develop and execute Service Improvement Plans (SIP).
• Maintain operational dashboards and provide service performance reports to senior management.
• Work closely with SOC and security teams to maintain a cybersecurity posture.
• Ensure compliance with ITIL, ISO, risk, security, and governance requirements.
• Manage infrastructure-related operational, security, and compliance risks.
• Drive automation and AI-enabled improvements within IT infrastructure operations.
• Identify potential Agentic AI use cases for monitoring, incident management, service operations, and infrastructure optimization.
• Manage technology vendors and service providers against SLAs and KPIs.
• Work closely with business stakeholders and senior leadership on infrastructure strategy, operational performance, risks, and improvement initiatives.
• Support Business Continuity and Disaster Recovery requirements for critical infrastructure.

Skills

IT Infrastructure Operations

Team Leadership

ITIL processes

Automation & AI

Vendor management

Stakeholder management

Incident Management

Service Delivery

Education

Bachelor's degree in IT/CS/Engineering

Tools

Data Center technologies

Servers & Virtualization

Networks (LAN/WAN/SD-WAN)

Linux/Unix

SOC/NOC tools

Storage & Backup

Cloud Infrastructure

Job description

Datamatics Technologies LLC in Jeddah, Saudi Arabia, seeks a senior IT Infrastructure Operations leader to run end-to-end data center, server, network, Linux/Unix, SOC/NOC, storage, backup and cloud services.

You will manage a 25+ member team, drive ITIL-aligned incident, problem, change processes, define SIPs, report to senior management, and collaborate with security teams to maintain ISO and governance standards while advancing automation and AI initiatives.