School IT Support Specialist — Windows & 365

Waad Education

Jeddah

On-site

SAR 67,000 - 112,000

Full time

14 days+

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Job summary

Waad Education in Jeddah is seeking an IT Support professional to provide daily technical assistance for hardware, software, and classroom technology. The role includes maintaining devices and supporting Microsoft 365, school networks, and educational systems.

The ideal candidate holds a Bachelor's degree in IT or CS, has 1-3 years' IT support experience (school experience preferred), and demonstrates strong troubleshooting and customer-service skills for a fast-paced environment.

Qualifications

Bachelor's degree in IT, Computer Science, or related field.
1-3 years IT support experience; school experience preferred.
Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
Strong troubleshooting, communication, and customer-service skills.
Ability to work under pressure and support users professionally.

Responsibilities

Provide daily technical support and troubleshoot hardware/software issues.
Install, configure, and maintain computers, printers, projectors, and smart boards.
Support school networks, email, Microsoft 365, and educational systems.
Maintain IT equipment, software, and asset records.
Assist with classroom technology, exams, and school events.
Ensure basic cybersecurity, data protection, and regular system updates.
Manage and follow up on IT support requests and incidents.
Coordinate with external IT vendors when required.