IT support Officer

Waad Academy; Jeddah; On-site; SAR 54,000 - 90,000; Full time

Job summary

Waad Academy in Jeddah requires an IT Support Specialist to handle daily technical support for students and staff. You will install and maintain computers, printers, projectors, and smart boards, while supporting school networks, email, and Microsoft 365.

The role involves asset management, classroom tech assistance, and ensuring cybersecurity and data protection. You will interface with vendors as needed and keep IT records up to date.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• 1–3 years IT support experience; school experience preferred.
• Strong knowledge of Windows, Microsoft 365, hardware, and basic networking.

Responsibilities

• Provide daily technical support and troubleshoot hardware/software issues.
• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Support school networks, email, Microsoft 365, and educational systems.
• Maintain IT equipment, software, and asset records.
• Assist with classroom technology, exams, and school events.
• Ensure basic cybersecurity, data protection, and regular system updates.
• Manage and follow up on IT support requests and incidents.
• Coordinate with external IT vendors when required.

Skills

Windows

Microsoft 365

Hardware

Networking

Troubleshooting

Communication

Customer service

Education

Bachelor's degree in IT/CS or related field

Tools

Printers

Projectors

Smart boards

Networking equipment

Job description

• Provide daily technical support and troubleshoot hardware/software issues.
• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Support school networks, email, Microsoft 365, and educational systems.
• Maintain IT equipment, software, and asset records.
• Assist with classroom technology, exams, and school events.
• Ensure basic cybersecurity, data protection, and regular system updates.
• Manage and follow up on IT support requests and incidents.
• Coordinate with external IT vendors when required.

• Bachelor's degree in IT, Computer Science, or a related field.
• 1-3 years of IT support experience; school experience is preferred.
• Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work under pressure and support users professionally.