IT support Officer

Waad Education; Jeddah; On-site; SAR 67,000 - 112,000; Full time

Job summary

Waad Education in Jeddah is seeking an IT Support professional to provide daily technical assistance for hardware, software, and classroom technology. The role includes maintaining devices and supporting Microsoft 365, school networks, and educational systems.

The ideal candidate holds a Bachelor's degree in IT or CS, has 1-3 years' IT support experience (school experience preferred), and demonstrates strong troubleshooting and customer-service skills for a fast-paced environment.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• 1-3 years IT support experience; school experience preferred.
• Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work under pressure and support users professionally.

Responsibilities

• Provide daily technical support and troubleshoot hardware/software issues.
• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Support school networks, email, Microsoft 365, and educational systems.
• Maintain IT equipment, software, and asset records.
• Assist with classroom technology, exams, and school events.
• Ensure basic cybersecurity, data protection, and regular system updates.
• Manage and follow up on IT support requests and incidents.
• Coordinate with external IT vendors when required.

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Customer service

Education

Bachelor's degree in IT/CS or related

Tools

Printers

Projectors

Smart boards

Job description

• Provide daily technical support and troubleshoot hardware/software issues.
• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Support school networks, email, Microsoft 365, and educational systems.
• Maintain IT equipment, software, and asset records.
• Assist with classroom technology, exams, and school events.
• Ensure basic cybersecurity, data protection, and regular system updates.
• Manage and follow up on IT support requests and incidents.
• Coordinate with external IT vendors when required.

• Bachelor's degree in IT, Computer Science, or a related field.
• 1-3 years of IT support experience; school experience is preferred.
• Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to work under pressure and support users professionally.