Information Technology Desktop Support

Mattex Group; Jeddah; On-site; SAR 100,000 - 145,000; Full time

Job summary

Mattex Group in Jeddah, Saudi Arabia, is seeking an IT Desktop Support Specialist to deliver first and second-line technical support for end users. You will maintain Windows/macOS workstations, assist with Microsoft 365, and secure IT operations across the organization.

Ideal candidates have IT-related degree or diploma, 2–8 years of desktop support experience, strong problem-solving and communication skills, and the ability to manage tickets within SLAs. Full-time position.

Qualifications

• Must have a degree or diploma in IT, CS, or related field.
• 2–8 years of desktop or IT support experience.
• Strong knowledge of Windows OS, Microsoft 365, and networking (TCP/IP, DNS, DHCP).
• Experience with ticketing systems; good hardware troubleshooting and cybersecurity basics.

Responsibilities

• Support desktops, laptops, printers, and peripherals.
• Install and maintain Windows/macOS and business applications.
• Troubleshoot hardware, software, and network issues.
• Manage user accounts and access (Active Directory / Office 365).
• Handle onboarding and offboarding of user devices.
• Resolve helpdesk tickets within SLAs.
• Perform system updates, patches, and antivirus maintenance.
• Support VPN and remote access.
• Maintain IT asset records and documentation.
• Coordinate with vendors for repairs and warranties.

Skills

Windows OS

Microsoft 365

Networking

Ticketing systems

Hardware troubleshooting

Cybersecurity basics

Communication skills

Problem solving

Education

Degree or Diploma in IT/CS

Tools

Active Directory

Microsoft 365 / Azure

Job description

We are looking for an IT Desktop Support Specialist to join our team (Saudi National ONLY)

In this role, you will provide first and second-level technical support to end users, ensuring smooth and secure IT operations across the organization.

Key Responsibilities

• Support desktops, laptops, printers, and peripherals
• Install and maintain Windows/macOS and business applications
• Troubleshoot hardware, software, and network issues
• Manage user accounts and access (Active Directory / Office 365)
• Handle onboarding and offboarding of user devices
• Resolve helpdesk tickets within SLAs
• Perform system updates, patches, and antivirus maintenance
• Support VPN and remote access
• Maintain IT asset records and documentation
• Coordinate with vendors for repairs and warranties

Requirements

• Degree OR Diploma in IT, Computer Science, or related field
• 2–8 Years of desktop or IT support experience
• Strong knowledge of Windows OS, Microsoft 365, and networking (TCP/IP, DNS, DHCP)
• Experience with ticketing systems
• Good hardware troubleshooting skills
• Basic understanding of cybersecurity
• Strong problem-solving and communication skills

Preferred

• Active Directory administration
• Enterprise environment experience
• ITIL knowledge
• Exposure to Microsoft 365 / Azure

Type

Full-time