IT Support Specialist

WSP; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

WSP is seeking a Saudi National IT Support Specialist to deliver reliable IT support for a major roads and highways construction project in Riyadh. You will serve as the primary technical contact for project staff, ensuring smooth operation of IT systems across office and site locations while aligning with WSP cybersecurity standards.

You will diagnose issues, support Windows + 365 apps, manage accounts, and coordinate with vendors.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 5 years of IT support, service desk, desktop support, or infrastructure support roles.
• Experience supporting engineering consultancies, infrastructure or construction projects, or large corporate environments is preferred.
• Experience in multi-user environments and supporting both office and site-based personnel.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
• Familiarity with project delivery environments and construction sites is advantageous.
• Knowledge of data backup and recovery procedures and information security practices.

Responsibilities

• Provide first and second-line IT support for project staff and stakeholders.
• Diagnose and resolve hardware, software, network, and system issues.
• Configure, install, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Support Microsoft Windows OS and Microsoft 365 apps (Outlook, Teams, SharePoint, Excel, PowerPoint, Word).
• Manage user accounts, passwords, permissions, and access rights.
• Record, monitor, and close support tickets per service delivery standards.
• Support LAN/WAN, VPN, and internet connectivity; coordinate with vendors for escalation.

Job description

As part of our continued growth in Saudi Arabia we are seeking a talented Saudi National IT Support Specialist to join our team on a major roads and highways construction project in Riyadh The IT Support Specialist will be responsible for delivering reliable and efficient IT support services to project staff across office and site locations The role will ensure the smooth operation of IT systems hardware software networks communications technologies and collaboration platforms essential for project delivery The successful candidate will act as the primary point of contact for technical support helping maintain business continuity while ensuring compliance with WSP s technology and cybersecurity standards.

Technical Support amp Service Delivery

Provide first and second-line IT support for project staff and stakeholders Diagnose and resolve hardware software network and system-related issues Configure install maintain and troubleshoot desktops laptops printers scanners mobile devices and peripheral equipment Support Microsoft Windows operating systems and Microsoft 365 applications including Outlook Teams SharePoint Excel PowerPoint and Word Manage user accounts password resets permissions and access rights Provide onboarding and offboarding support for project personnel Maintain high levels of customer service while ensuring timely resolution of IT issues Record monitor and close support tickets in accordance with service delivery standards.

Network amp Infrastructure Support

Support LAN WAN Wi-Fi VPN and internet connectivity services Assist with monitoring and maintaining network infrastructure and communications systems Coordinate with corporate IT teams and third-party vendors for issue escalation and resolution Support server rooms network equipment and site communications infrastructure where required Conduct routine system checks and preventative maintenance activities.

Project Technology Support

Support project-specific applications document management systems and collaboration platforms Ensure meeting rooms video conferencing facilities and presentation systems are fully operational Provide support to both office-based and field-based personnel across project locations Assist with data transfers file management and information access requirements.

Cybersecurity amp Compliance

Ensure all IT activities comply with WSP cybersecurity standards and policies Support implementation of security patches updates antivirus solutions and endpoint protection systems Assist with monitoring and reporting security incidents Promote cybersecurity awareness and best practices among project personnel Support compliance audits and IT governance requirements.

Asset Management

Maintain accurate IT asset registers and inventory records Track hardware software licenses and technology equipment allocation Coordinate procurement replacement repair and disposal of IT assets Ensure all project equipment is properly documented and maintained throughout its lifecycle.

Stakeholder Coordination

Work closely with project teams management vendors and corporate IT departments Support project mobilization requirements including office setup and technology deployment Provide regular updates on IT performance issues and improvement opportunities Contribute to continuous improvement initiatives aimed at enhancing IT service delivery.

Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.Relevant professional certifications such as Microsoft Certifications, CompTIA A+, Network+, ITIL, Cisco CCNA, or equivalent are preferred.Minimum 5 years of experience in IT support, service desk, desktop support, or infrastructure support roles.Previous experience supporting engineering consultancies, infrastructure projects, construction projects, or large corporate environments is preferred.Experience working in multi-user environments and supporting both office and site-based personnel.Familiarity with project delivery environments and construction sites would be advantageous.Strong knowledge of Microsoft Windows operating systems and Microsoft 365.Experience with Active Directory, Azure Active Directory, Exchange Online, and SharePoint.Understanding of networking principles including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless technologies.Experience supporting printers, scanners, mobile devices, audiovisual, and video conferencing systems.Familiarity with IT service management tools and ticketing systems.Understanding of information security practices and cybersecurity principles.Knowledge of data backup and recovery procedures.