Sales Supervisor (Al-Othman Wood Industries - AWI)

Al- Othman Holding Company; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in Saudi Arabia seeks a Sales Supervisor to oversee the sales team and drive performance. Responsibilities include supervising activities, preparing reports, ensuring customer satisfaction, and developing sales strategies. Candidates should have a Bachelor's degree in a relevant field and 3–5 years of experience in sales supervision. Excellent communication skills and a track record of meeting sales goals are essential. The role offers opportunities for business growth and leadership.

Qualifications

• 3–5 years of experience in sales supervision or a similar role.
• Proven track record in meeting sales goals and managing teams.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise sales team activities and manage marketing initiatives.
• Prepare reports for top management on sales performance and lead generation.
• Respond to customer inquiries and resolve complaints.
• Direct and manage sales operations, cash reconciliation, and customer service.
• Monitor and improve sales staff performance toward targets.

Skills

Sales supervision

Team leadership

Customer service

Communication skills

Market analysis

Organizational skills

Problem-solving

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Overseeing the daily operations of the sales team, driving sales performance, supporting marketing initiatives, and ensuring exceptional customer service. The role contributes to business growth through strategic planning, market analysis, and effective team leadership.

Responsibilities:

• Supervise sales team activities, including all marketing initiatives and product activation campaigns.
• Prepare and submit reports to top management such as sales performance reports, lead generation reports, customer complaints reports, and new customer onboarding reports.
• Respond promptly to customer inquiries and resolve complaints to ensure customer satisfaction.
• Direct and supervise employees engaged in sales operations, inventory management, cash reconciliation, and customer service activities.
• Monitor sales performance to ensure customers receive high-quality service and products.
• Achieve financial objectives by preparing annual budgets, monitoring expenditures, analyzing variances, and implementing corrective actions.
• Collaborate with senior management to develop strategies that increase sales, expand markets, and enhance business growth.
• Establish pricing policies in alignment with profitability targets.
• Monitor and evaluate sales staff performance to ensure achievement of targets and KPIs.
• Support line managers in maintaining effective communication with clients and ensuring timely feedback.
• Initiate sales strategies, activities, and plans to enhance brand visibility and market presence.
• Maintain accurate and up-to-date records of prospects, leads, pricing, sales activities, and active clients.
• Analyze current and future market trends that may impact on the organization’s performance.
• Demonstrate excellent written and verbal communication skills.
• Identify business growth opportunities and potential partnership prospects.
• Demonstrate strong selling skills, with the ability to close deals and manage post-purchase customer concerns.
• Possess strong organizational and multi-tasking abilities.
• Bring proven experience in marketing and achieving assigned sales targets.
• Assist with progress invoices and final invoices as required by management.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Minimum of 3–5 years of experience in sales supervision or a similar role.
• Demonstrated track record in meeting sales goals and managing teams.
• Excellent verbal and written communication skills.