Room Service Guest Experience Associate

Hilton; Saudi Arabia; Remote; SAR 40,000 - 52,000; Full time

Job summary

Hilton is seeking a Room Service Order Taker to brighten guests’ stays by handling in-room dining orders with accuracy and warmth. You will answer calls, take orders, input them into the POS system, and explain menu items while offering upsells.

You’ll also process payments and ensure accurate cheque reconciliation, reflecting Hilton’s hospitality standards. This role is based on site in Saudi Arabia and requires a proactive, guest-focused approach with strong attention to detail and teamwork in

Qualifications

• Excellent guest service skills and a friendly attitude.
• Ability to take orders accurately and input them into the POS system.
• Attention to detail when reconciling checks and handling payments.

Responsibilities

• Delight our guests with upbeat and friendly interactions.
• Answer room service calls promptly and handle guest requests.
• Take and input orders into the POS system accurately.
• Learn menu details and promotions to answer questions confidently.
• Upsell food and beverage items and promotions.
• Process payments and reconcile checks per accounting guidelines.

Skills

Guest interaction

Order taking

POS input

Menu knowledge

Upselling

Cash handling

Tools

POS system

Job description

Hilton is seeking a Room Service Order Taker to brighten guests’ stays by handling in-room dining orders with accuracy and warmth. You will answer calls, take orders, input them into the POS system, and explain menu items while offering upsells.

You’ll also process payments and ensure accurate cheque reconciliation, reflecting Hilton’s hospitality standards. This role is based on site in Saudi Arabia and requires a proactive, guest-focused approach with strong attention to detail and teamwork in