Hotel Room Service & Guest Experience Specialist

Hilton; Jizan; On-site; SAR 60,000 - 96,000; Full time

Job summary

Hilton in Saudi Arabia seeks an Order Taker to process in-room dining orders and deliver warm hospitality to guests. You’ll manage calls, take precise orders, learn the full menu, upsell offerings, and handle payments with accuracy to ensure a seamless dining experience.

Join a team that values integrity, leadership, teamwork, and a culture of excellence. This role is full-time at our hotel in Jizan and offers opportunities to grow within a renowned brand.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Job description

Hilton in Saudi Arabia seeks an Order Taker to process in-room dining orders and deliver warm hospitality to guests. You’ll manage calls, take precise orders, learn the full menu, upsell offerings, and handle payments with accuracy to ensure a seamless dining experience.

Join a team that values integrity, leadership, teamwork, and a culture of excellence. This role is full-time at our hotel in Jizan and offers opportunities to grow within a renowned brand.