Room Service Guest Experience Associate

Hilton; Jizan; On-site; SAR 72,000 - 108,000; Full time

Job summary

Hilton in Saudi Arabia is hiring a Room Service Order Taker to brighten guest stays with warm, attentive service. You will answer calls, take food and beverage orders, and input orders into the POS system with precision.

Master the menu, upsell items, reconcile checks and gratuities, and ensure accurate payments. A friendly attitude and careful attention to detail help create memorable experiences in a fast-paced hotel environment.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors - attention to detail is key
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Job description

Hilton in Saudi Arabia is hiring a Room Service Order Taker to brighten guest stays with warm, attentive service. You will answer calls, take food and beverage orders, and input orders into the POS system with precision.

Master the menu, upsell items, reconcile checks and gratuities, and ensure accurate payments. A friendly attitude and careful attention to detail help create memorable experiences in a fast-paced hotel environment.