Guest Experience Lead: Room Service & Hospitality

Hilton; Riyadh; Presencial; SAR 120 000 - 180 000; Tempo integral

Resumo da oferta

Hilton in Riyadh is seeking a Room Service Manager to lead daily outlet operations and deliver memorable guest experiences. You will supervise a diverse team, drive revenue through strategic marketing and upselling, recruit and onboard talent, and ensure adherence to health, safety, and alcohol regulations.

The role focuses on maintaining high service standards and operational excellence to enhance the guest stay and support Hilton’s renowned hospitality culture.

Responsabilidades

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Drive revenue growth: Implement innovative marketing strategies, up‑selling techniques, and promotional initiatives to maximize food and beverage sales and profitability
• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Descrição da oferta de emprego

Hilton in Riyadh is seeking a Room Service Manager to lead daily outlet operations and deliver memorable guest experiences. You will supervise a diverse team, drive revenue through strategic marketing and upselling, recruit and onboard talent, and ensure adherence to health, safety, and alcohol regulations.

The role focuses on maintaining high service standards and operational excellence to enhance the guest stay and support Hilton’s renowned hospitality culture.