Guest Services Executive: Warm Hospitality & Guest Experience

Hilton Worldwide Holdings Inc.; Saudi Arabia; On-site; SAR 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Benefits vary by location

Job summary

Hilton Worldwide Holdings Inc. in Saudi Arabia is seeking a personable Receptionist to deliver warm welcomes, manage check-in/out, and set a positive tone for every guest.

You will assist with guest inquiries, promote hotel services, and apply up-selling techniques while maintaining accuracy in payments and records. This position emphasizes hospitality, integrity, teamwork, and a proactive approach to guest satisfaction.

Qualifications

• This Vacancy exclusively opened for Saudi Nationals.

Responsibilities

• Greet guests on arrival and complete the check-in process, verify details, assign rooms, issue keys, and provide welcome materials.
• Process guest departures; verify charges, handle payments, issue receipts, and use the POS system accurately.
• Provide hotel and local knowledge to assist guest inquiries.
• Use up‑selling techniques to promote hotel amenities and maximize revenue.
• Respond to guest requests, address concerns with care and urgency, and manage messages.

Job description

Hilton Worldwide Holdings Inc. in Saudi Arabia is seeking a personable Receptionist to deliver warm welcomes, manage check-in/out, and set a positive tone for every guest.

You will assist with guest inquiries, promote hotel services, and apply up-selling techniques while maintaining accuracy in payments and records. This position emphasizes hospitality, integrity, teamwork, and a proactive approach to guest satisfaction.