Room Service Concierge — Elevate Guest Experience

Hilton; Saudi Arabia; Remote; SAR 30,000 - 42,000; Full time

Job summary

Hilton is seeking an Order Taker to join our Hotels team. In this role you will handle in-room dining orders with warmth, ensure accurate POS entry, and upsell menu items to enhance guest experiences. You will learn the full menu, respond to guest requests promptly, and process payments according to accounting guidelines.

The ideal candidate brings a passion for hospitality, attention to detail, and strong guest service skills to deliver memorable stays for every guest.

Qualifications

• Guest-focused hospitality attitude.
• Attention to detail in taking and inputting orders.

Responsibilities

• Delight our guests with upbeat interactions and proactively enhance their experience.
• Answer Room Service calls promptly and handle guest requests warmly and efficiently.
• Capture orders accurately and input into the POS system with care.
• Learn menu details and promotions to confidently answer guest questions.
• Upsell food and beverage items and special promotions.
• Process payments and reconcile checks with accuracy, including gratuity handling.

Job description

Hilton is seeking an Order Taker to join our Hotels team. In this role you will handle in-room dining orders with warmth, ensure accurate POS entry, and upsell menu items to enhance guest experiences. You will learn the full menu, respond to guest requests promptly, and process payments according to accounting guidelines.

The ideal candidate brings a passion for hospitality, attention to detail, and strong guest service skills to deliver memorable stays for every guest.