Retail Training Specialist

BinDawood Holding; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

BinDawood Holding is seeking a hands-on Retail Training Specialist to deliver practical, high-impact training across our supermarket and hypermarket operations. The role is shop-floor focused, coaching frontline employees to raise customer service and operational standards.

You will conduct on-the-job training in English, Arabic and Urdu, lead onboarding for new hires, and tailor materials into bite-sized demonstrations.

Qualifications

• Minimum 3 years of experience as a Retail Trainer, Sales Trainer, or Training Specialist in a retail environment.
• Mandatory proficiency in English, Arabic, and Urdu.
• Strong knowledge of supermarket, hypermarket, or high-volume retail operations.
• Proven experience delivering practical, on-the-job training to frontline employees.
• Excellent communication, presentation, coaching, and interpersonal skills.
• Ability to work primarily on the shop floor and adapt training delivery to operational requirements.
• Strong organizational and training facilitation skills.

Responsibilities

• Deliver on-the-job training, coaching, and micro-learning sessions to frontline retail employees.
• Conduct shop-floor observations, identify performance gaps, and provide immediate coaching and feedback.
• Facilitate training in English, Arabic and Urdu to support a diverse workforce.
• Conduct practical onboarding and induction sessions for newly hired employees.
• Adapt existing training materials into short, practical learning activities and demonstrations.
• Support operational training across cashiering, customer service, food handling, hygiene, and store operations.
• Collaborate with store managers and department heads to identify training needs and improve employee performance.
• Monitor training effectiveness and maintain training records.

Job description

BinDawood Holding is seeking a hands-on Retail Training Specialist to deliver practical, high-impact training across our supermarket and hypermarket operations.

The successful candidate will work primarily on the shop floor, coaching frontline employees, strengthening operational performance, and improving customer service standards.

Key Responsibilities

• Deliver on-the-job training, coaching, and micro-learning sessions to frontline retail employees.
• Conduct shop-floor observations, identify performance gaps, and provide immediate coaching and feedback.
• Facilitate training in English, Arabic and Urdu to support a diverse workforce.
• Conduct practical onboarding and induction sessions for newly hired employees.
• Adapt existing training materials into short, practical learning activities and demonstrations.
• Support operational training across cashiering, customer service, food handling, hygiene, and store operations.
• Collaborate with store managers and department heads to identify training needs and improve employee performance.
• Monitor training effectiveness and maintain training records.

Required Qualifications

• Minimum 3 years of experience as a Retail Trainer, Sales Trainer, or Training Specialist in a retail environment.
• Mandatory professional proficiency in all three languages: English, Arabic, and Urdu.
• Strong knowledge of supermarket, hypermarket, or high-volume retail operations.
• Proven experience delivering practical, on-the-job training to frontline employees.
• Excellent communication, presentation, coaching, and interpersonal skills.
• Ability to work primarily on the shop floor and adapt training delivery to operational requirements.
• Strong organizational and training facilitation skills.

Preferred Qualifications

• Experience in supermarkets, hypermarkets, or FMCG retail operations.
• Experience training cashiers, customer service associates, and food department employees.
• Familiarity with training needs analysis and training effectiveness evaluation.