Retail Training Manager

Asteri Beauty (B Corp™); Riyadh; Vor Ort; SAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Asteri Beauty is seeking a Training Manager to lead training and education strategies for our retail teams across regions, reporting to the Head of Operation from our Riyadh HQ. The role drives customer centricity, brand knowledge and service excellence through targeted programs and field activities.

The candidate will oversee frontline and management training, develop onboarding initiatives and ensure consistent standards across stores, with a focus on KPI improvement and CRM initiatives.

Qualifikationen

• 3+ years of relevant training and education experience.
• Extensive wholesale partnership experience and retail selling environment.
• Advanced customer service, makeup artistry and public speaking skills.
• Ability to drive sales through training and education of retail teams.

Aufgaben

• Partner with operational and retail teams to diagnose training needs and implement action plans across regions.
• Develop and execute frontline training programs aligned with Brand, Sales, Marketing and HR strategies.
• Monitor KPI performance and ROI of training initiatives; report to leadership.
• Create onboarding programs for store and head office teams and maintain training calendars.

Kenntnisse

Training delivery

Public speaking

Customer service

Interpersonal skills

Arabic language

English language

Jobbeschreibung

A retail brand is currently seeking a Training Manager who will play a vital role in the training and development of retail teams across regions. Reporting directly to the Head of Operation as part of our lively HQ Riyadh team, the Training Manager will be responsible for the development and implementation of training and education strategies across all levels of retail, from frontline teams to retail management in free-standing stores, setting paths for retail excellence and customer centricity to improve key performance indicators. They will partner with retail and wholesale teams to ensure all business objectives are met, diagnosing action plans to drive results.

Key Responsibilities:

Educational excellence requires frequent store visits and as such, this is a field role:

• Acting as a business partner to the Head of Operation, the Retail Operations Manager, Wholesale and TR Managers in diagnosing and discussing training needs, putting action plans in place to drive results across retail sales.
• Develop and execute training programs for frontline teams in line with Sales, Brand, Marketing and HR Strategies, including but not limited to Brand Training, Make-Up Artistry, Product Training, Sales / Performance Training, Make-Up Artistry Training.
• Create culture of performance by monitoring KPI's and track ROI of training programs.
• Consistently assessing the training and education of retail and wholesale teams, with evaluations being communicated to the leadership team to ensure up-to-date educational standards are met.
• Create and execute on-boarding programs for store and head office teams.
• Ensure high standards of customer journey and product & service presentation through creating effective mystery shopping journey.
• Develop and maintain effective digital training platforms.
• Create Training Newsletters to keep teams engaged and up to date with brand, product & service knowledge.
• Actively monitor and work with teams to build on CRM initiatives.
• Create and maintain Training Calendars.
• Identify points of improvement in service and operations to maximize the stores/ accounts/ performance.
• Acting as a key figure in the execution of retail events, including but not limited to grand opening events, and product launches by coaching store teams on the frontlines, providing feedback on performance.
• Facilitating education and training seminars for retail and wholesale teams relevant to new-hire orientation, product training and further development when necessary.
• Working alongside free-standing store teams and wholesale teams to identify areas for education and training on the sales floors.
• Keep up with consumer trends and competitors; provide regular updates to the leadership team.

The Candidate:

Key attributes of an Education Manager include:

• 3+ years of relevant training and education experience.
• Extensive experience in wholesale partnership and a retail selling environment.
• Advanced customer service, make-up artistry and public speaking skills.
• The ability to drive sales through the training and education of retail teams.
• Demonstrating customer centricity with a focus on service excellence translated through educational focuses.
• Strong interpersonal and communication skills, with a sense of business acumen.
• Ability to work collaboratively to build positive business outcomes.
• Fluency in Arabic and English is a must.