Resident Experience Concierge

Flow; Riyadh; On-site; SAR 45,000 - 89,000; Full time

Job summary

Flow is seeking a hospitable, detail‑oriented front desk associate in Riyadh to welcome guests, manage registrations, and handle payments. You will respond to guest requests with local knowledge and coordinate with leasing to support move-ins and renewals.

Ideal candidates have luxury hospitality experience, strong English communication, and a proven ability to multitask in a fast-paced environment. Flexible hours include weekends and holidays.

Qualifications

• High school diploma or equivalent; college or relevant experience is a plus.
• Residential Services or Hospitality experience in a luxury environment preferred.
• Excellent communication skills in English.
• Computer literacy with the ability to use a variety of software.
• Strong attention to detail and multitasking.

Responsibilities

• Provide exceptional hospitality and professional service to residents and hotel guests.
• Welcome, register guests, and take payment information.
• Respond to guest requests with local knowledge and property practices.
• Resolve resident and hotel guests' complaints; assist with inquiries about residence/hotel/services.
• Coordinate with Leasing Team for move-ins, move-outs, and lease renewals as needed.
• Direct lobby traffic, maintain communal areas, and track loaned items.
• Adhere to guidelines and maintain a professional appearance.
• Collaborate with departments to inform guests about facilities and hours.
• Handle check-out, cash management, and policies.
• Manage packages, faxes, messages, and access for vendors and visitors.
• Organize documents and reports including logs and trackers.
• Stay informed about local attractions and amenities.
• Input special requests using various software.
• Work with community engagement to execute events and programs.

Skills

Hospitality experience

English proficiency

Clear communication

Multitasking

Attention to detail

Education

High school diploma

College experience

Tools

Computer literacy

Software proficiency

Job description

Flow is seeking a hospitable, detail‑oriented front desk associate in Riyadh to welcome guests, manage registrations, and handle payments. You will respond to guest requests with local knowledge and coordinate with leasing to support move-ins and renewals.

Ideal candidates have luxury hospitality experience, strong English communication, and a proven ability to multitask in a fast-paced environment. Flexible hours include weekends and holidays.