Morning-Shift Lifestyle Concierge: Resident Experience

Azure; Riyadh Region; On-site; SAR 67,000 - 112,000; Full time

Job summary

Azure is a lifestyle experience provider managing premium residential communities in Riyadh. This role supports residents during the morning shift, acting as the main contact for requests, inquiries, and complaints while coordinating with Maintenance, Housekeeping, Security, and other teams to ensure timely responses.

The ideal candidate has a Diploma or Bachelor in Hospitality or related field, 1–3 years in Front Desk or Hospitality, excellent English, and strong follow-up and coordination

Qualifications

• Must have strong communication and customer service skills.
• Experience in coordinating with multiple teams and handling requests.
• English fluency is required; Arabic is a plus.

Responsibilities

• Welcome residents and respond to requests, inquiries, and complaints professionally.
• Record, track, and follow up on requests until completion.
• Coordinate with Maintenance, Housekeeping, Security and other teams to ensure timely service delivery.
• Monitor pending requests and communicate updates to residents.
• Escalate urgent issues to the Community Manager when needed.
• Maintain accurate records of requests, complaints and follow-ups.
• Ensure effective communication between residents and operations teams.
• Support daily community operations and uphold service standards.
• Coordinate handovers with the night shift to ensure smooth transitions.

Skills

Communication skills

Customer service

Follow-up

Coordination

Problem-solving

Education

Diploma/Bachelor in Hospitality or related field

Job description

Azure is a lifestyle experience provider managing premium residential communities in Riyadh. This role supports residents during the morning shift, acting as the main contact for requests, inquiries, and complaints while coordinating with Maintenance, Housekeeping, Security, and other teams to ensure timely responses.

The ideal candidate has a Diploma or Bachelor in Hospitality or related field, 1–3 years in Front Desk or Hospitality, excellent English, and strong follow-up and coordination