Luxury Guest Experience Concierge

Fairmont Hotels & Resorts; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Benefits offered by this job

Healthcare

Travel discounts

Retirement plans

Job summary

Fairmont Ramla Riyadh is seeking a Front Office/Guest Services professional to assist guests with check-in/out, manage accounts, and ensure a seamless arrival experience.

The role requires delivering exceptional service, coordinating with departments, and maintaining guest privacy. Fluency in Arabic and English and flexibility to work shifts are essential for success in this luxury hotel environment.

Qualifications

• Saudi National.
• Diploma or Bachelor's degree in Hospitality or related field.
• Previous Front Office or Guest Services experience is preferred.
• Good communication skills in Arabic and English.
• Proficient in Microsoft Office and Opera PMS (preferred).
• Strong customer service and interpersonal skills.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Assist guests with check-in and check-out, ensuring a smooth process.
• Handle cashiering duties and manage guest accounts accurately.
• Review arrival lists and prepare compendiums, entering info into the system.
• Welcome guests, register them, and issue room keys per standards.
• Ensure members receive benefits; recognize repeat guests and VIPs.
• Liaise with other departments to fulfill guest requests.

Skills

Front Office experience

Customer service

Arabic & English communication

Flexible shifts

Education

Diploma or Bachelor's degree in Hospitality

Tools

Opera PMS

Microsoft Office

Job description

Fairmont Ramla Riyadh is seeking a Front Office/Guest Services professional to assist guests with check-in/out, manage accounts, and ensure a seamless arrival experience.

The role requires delivering exceptional service, coordinating with departments, and maintaining guest privacy. Fluency in Arabic and English and flexibility to work shifts are essential for success in this luxury hotel environment.