Reservations Specialist - (Saudi National Only)

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking a dedicated candidate to provide exceptional guest service. Responsibilities include managing reservations, assisting with inquiries, and ensuring a smooth check-in and checkout process. The ideal candidate should have strong communication skills in Arabic and English, be comfortable working in a team, and have prior experience with hotel management systems. This position offers a chance to excel in a dynamic hospitality environment.

Qualifications

• Guest focused personality is essential; experience is an asset.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer exceptional, friendly and engaging service.
• Update reservations ensuring a flawless check in and check out process.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.

Skills

Computer literate in Microsoft Windows applications

Ability to work cohesively as part of a team

Fluency in both Arabic & English

Strong interpersonal and problem-solving abilities

Tools

Opera hotel management system

Job description

Job Description

• Consistently offer exceptional, friendly and engaging service.
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
• Update reservations ensuring a flawless check in and check out process.
• Answer telephone and email inquiries in a timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Take ownership of the guest’s request and ensure follow up according to the hotel’s standards.
• Follow department policies, procedures and service standards.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservation requests, enter rooming lists, and update accurate information in the system.
• Other duties as assigned.

Qualifications

• Computer literate in Microsoft Windows applications required.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Guest focused personality is essential; experience is an asset.
• Preferably prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in both Arabic & English.

Additional Information

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