Reservations manager (Local only)

Four Seasons Hotels and Resorts; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel chain in Riyadh is seeking a Reservations Manager to manage rate plans and occupancy strategies. In this role, you'll collaborate with various departments to ensure exceptional guest experiences while achieving occupancy goals. A strong background in rooms division management and excellent guest service skills are essential. The position offers competitive benefits, including a tax-free salary and housing provisions. Join a team committed to luxury and personalized service.

Benefits

Competitive net salary

Housing provided

Transportation provided

30 days vacation

Medical insurance

Life insurance

Employee assistance program

Worldwide complimentary room nights

Qualifications

• 1-3 years experience in rooms division management.
• Proven success in a rooms division management position.
• Ability to manage multiple tasks and improve productivity.

Responsibilities

• Create rate plans and load rates into the property management system.
• Coordinate with the revenue director to optimize occupancy.
• Collaborate with the rooms division manager for smooth operations.

Skills

Guest service skills

Salesmanship

Computer skills

Analytical skills

Education

College education or equivalent experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

About The Role

On the exciting role of a reservations manager, your responsibilities extend to creating rate plans, accurately loading rates into the property management system, and collaborating with the revenue director to optimize occupancy and achieve higher room rates. Additionally, you'll play a crucial role in coordinating with the rooms division manager to ensure smooth operations on busy occupancy days.

About Four Seasons Hotel Riyadh

Prime location in the heart of the capital, nestled within the iconic 99‑storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light‑filled rooms, including 39 luxurious suites.

Areas of responsibility are Core, Sales, Rooms.

Food & Beverage

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.

Event Facilities

Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.

SPA and Wellness

Nestled within our establishment, our world‑class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high‑end facilities and a meticulously outfitted fitness center.

Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.

Knowledge and Skills

• College education or equivalent experience.
• One to three years’ experience in a rooms division management capacity with Four Seasons or another related organization.
• Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have access to a robust benefit plan.
• Can engage in diverse and challenging work.
• Derive a sense of pride in work well done.

What to Expect

• Competitive Net Salary in a Tax‑Free Environment
• Competitive housing is provided
• Transportation is provided
• 30 days vacation
• 10 days Public Holidays per year
• Complimentary employee meals
• Medical Insurance
• Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/dry cleaning for provided for work attire.
• Growth & Development opportunities
• Additional Family Benefits apply.