Regional IT Support Specialist – On-Call Field Tech

Nahdi Medical Co.; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Nahdi Medical Co. is seeking an IT Support Specialist to provide daily technical support for regional users across corporate offices and pharmacies. You will help ensure reliable operation of network, IP phones, printers, and store devices, and participate in IT projects and deployments.

The role requires 0–3 years of IT experience, a BSc in IT (or related), ITIL Foundation and SC-OSA Intermediate credentials, and fluency in English and Arabic. On-site work in Riyadh region is expected.

Qualifications

• Education: BSc in IT (or related).
• Experience: 0-3 years.
• Certifications: ITIL Foundation and SC-OSA Intermediate level.
• Languages: English and Arabic.

Responsibilities

• Support daily operations for corporate users at branch and maintenance offices, monitoring services, network, IP phones, meeting rooms, printing and infrastructure devices.
• Implement IT corporate projects and ensure end-user devices comply with IT standards and policies.
• Serve as the point of contact for Nahdi internal departments and escalations (third level for SLA breaches).
• Collaborate with third parties during store operations projects (retail applications, hardware, and technology refresh).
• Support stores operations at offices and hand over to third parties (retail applications prep, devices configuration for openings, ROBOT, QMS, Drive Thru).
• Test new systems and application patches before deployment to ensure operations excellence and quality control.
• Conduct regular site visits to assigned regional stores to maintain end-user relationships and satisfaction and NPS.
• Employee duties may include other tasks as assigned.

Skills

Networking basics

Windows installation

Infrastructure knowledge

Education

BSc in IT or related

Certified ITIL Foundation

SC-OSA Intermediate Level

Job description

Nahdi Medical Co. is seeking an IT Support Specialist to provide daily technical support for regional users across corporate offices and pharmacies. You will help ensure reliable operation of network, IP phones, printers, and store devices, and participate in IT projects and deployments.

The role requires 0–3 years of IT experience, a BSc in IT (or related), ITIL Foundation and SC-OSA Intermediate credentials, and fluency in English and Arabic. On-site work in Riyadh region is expected.