Regional IT Support Specialist

Nahdi; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Nahdi is seeking an IT support specialist to provide daily technical assistance for regional corporate users and stores in Riyadh. The role involves maintaining networks, IP phones, and devices, while ensuring IT standards and policies are followed.

You will coordinate with third parties on store openings, retail apps, and hardware refresh projects. Ideal candidates have a BSc in IT (or related), 0–3 years of experience, and proficiency in MS Office, networking basics, Windows installation, and

Qualifications

• BSc in IT (or related).
• 0-3 years of experience.
• MS Office Suite proficiency.
• Networking basics.
• Windows installation knowledge.
• Infrastructure knowledge.
• Certified ITIL Foundation and SC-OSA Intermediate Level.
• Languages: English and Arabic.

Responsibilities

• Provide daily technical support for regional corporate users and pharmacies.
• Maintain operation of office services network, IP phones, meeting rooms, printing and infrastructure devices.
• Ensure IT corporate standards and policies compliance.
• Act as contact point for internal departments and escalations; handle third-party SLA breaches.
• Collaborate with third parties on store IT projects, retail applications, and hardware refreshes.
• Configure devices for new openings and prepare stores for launches (robot, QMS, drive-thru, etc.).
• Perform regular site visits to regional stores to maintain end-user satisfaction and NPS.

Skills

MS Office Suite

Networking Basics

Windows installation

Infrastructure Knowledge

English

Arabic

Education

BSc in IT (or related)

Job description

Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed

Accountabilities

Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services network IP phones Meeting rooms Printing and infrastructure devices Implement IT Corporate projects and ensure End users devices Corporate amp Stores compliance with IT standards and policies Act as a point of contact for Nahdi internal department and third level of escalation receiving the escalations in case of third-party SLA breaching cases Collaborate with the third parties during the project implementations for stores operations new retail applications pharmacies HW and technology refreshment Support in the execution and the development part of stores operations at offices and then hand it over to the third parties retail applications preparation devices configuration for new openings ROBOT QMS Drive Thru Etc Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards Conducting regular site visits to all assigned regional stores to ensure good relationship with end users and maintain their satisfaction and NPS Employee duties are not limited only to the above-mentioned Accountabilities he she may perform other duties as assigned

Work Environment

Indoors 30 Outdoors 70 Working Days 5 Working Days Days off 2 Days Off Working Hours 8 00 AM 6 00 PM 1 hour break on call 24 7

Job Requirements

• Education: BSc in IT (or related)
• Experience:0-3 Years of Experience
• Computer Skills: MS Office Suite
• Networking Basics
• Windows installation
• Infrastructure Knowledge
• Certifications: Certified ITIL Foundation, and SC-OSA Inter mediate Level
• Languages: English - Arabic