IT Support Specialist II - On-Site Riyadh (EN/AR)

Veeam Software, Inc.; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Veeam Software, Inc. in Riyadh is seeking an IT Support Specialist II for an on-site role. You will assist office staff with everyday IT problems, manage hardware assets, and support devices, software, and connectivity.

You will also handle end-user accounts, remote support, and maintain the knowledge base as part of an international team. The role requires at least 2 years in IT service desk or desktop support, a relevant degree (preferred), and fluent English and Arabic.

Qualifications

• 2+ years of experience in an IT service desk or desktop support in an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluent in English and Arabic, both written and spoken (mandatory).
• Experience supporting end-user devices throughout their lifecycle, including new-hire onboarding and offboarding.
• Experience with Active Directory, including creating and managing user accounts and distribution lists, resetting passwords, and unlocking accounts.
• Familiarity with a ticketing system such as ServiceNow to manage and track your workload.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 a plus) and macOS.
• Confident with Microsoft 365 apps.
• Comfortable juggling several issues at once and handling support requests in real time.
• A proactive attitude to customer service, with the ability to work under pressure and on your own.
• Comfortable handling physical equipment, including lifting and moving devices and accessories when needed.
• Willing to learn new products and technologies through lab time, self-study, and available support resources.

Responsibilities

• First point of contact for IT requests, whether someone walks up to the desk or submits a request through the ticketing system, by email, or over chat.
• Triaging, prioritizing, resolving, and escalating Service Desk tickets within SLA targets.
• Supporting end-user hardware and software, including laptops and desktops, peripherals, printers, mobile devices, and meeting-room and AV equipment.
• Handing out and collecting devices, running basic diagnostics to decide whether to repair a device or send it for service, coordinating repairs with the relevant provider, and keeping hardware asset and software-license records accurate.
• Setting up equipment and accounts for new hires, and collecting devices and deactivating accounts when staff leave.
• Administering user accounts across multiple systems.
• Supporting off-site users remotely using remote-access and diagnostic tools.
• Keeping the Service Desk knowledge base up to date with accurate processes and procedures.
• Working as part of an international team.

Skills

IT Service Desk

Desktop support

Active Directory

ServiceNow

Windows & macOS

Microsoft 365

Customer service

English Arabic

Education

Bachelor's degree in IT/CS or related

Tools

Jamf

Intune

Microsoft Exchange

Entra ID

PowerShell

MD-102 Endpoint Administrator

Job description

Veeam Software, Inc. in Riyadh is seeking an IT Support Specialist II for an on-site role. You will assist office staff with everyday IT problems, manage hardware assets, and support devices, software, and connectivity.

You will also handle end-user accounts, remote support, and maintain the knowledge base as part of an international team. The role requires at least 2 years in IT service desk or desktop support, a relevant degree (preferred), and fluent English and Arabic.