Regional IT Support Specialist RYD (2023826)

Nahdi Medical Co.; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Nahdi Medical Co. is seeking an IT Support Specialist to provide daily technical support for regional users across corporate offices and pharmacies. You will help ensure reliable operation of network, IP phones, printers, and store devices, and participate in IT projects and deployments.

The role requires 0–3 years of IT experience, a BSc in IT (or related), ITIL Foundation and SC-OSA Intermediate credentials, and fluency in English and Arabic. On-site work in Riyadh region is expected.

Qualifications

• Education: BSc in IT (or related).
• Experience: 0-3 years.
• Certifications: ITIL Foundation and SC-OSA Intermediate level.
• Languages: English and Arabic.

Responsibilities

• Support daily operations for corporate users at branch and maintenance offices, monitoring services, network, IP phones, meeting rooms, printing and infrastructure devices.
• Implement IT corporate projects and ensure end-user devices comply with IT standards and policies.
• Serve as the point of contact for Nahdi internal departments and escalations (third level for SLA breaches).
• Collaborate with third parties during store operations projects (retail applications, hardware, and technology refresh).
• Support stores operations at offices and hand over to third parties (retail applications prep, devices configuration for openings, ROBOT, QMS, Drive Thru).
• Test new systems and application patches before deployment to ensure operations excellence and quality control.
• Conduct regular site visits to assigned regional stores to maintain end-user relationships and satisfaction and NPS.
• Employee duties may include other tasks as assigned.

Skills

Networking basics

Windows installation

Infrastructure knowledge

Education

BSc in IT or related

Certified ITIL Foundation

SC-OSA Intermediate Level

Job description

Job Description

Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.

Accountabilities

• Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.
• Implement IT Corporate projects and ensure End users devices (Corporate & Stores) compliance with IT standards and policies.
• Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases.
• Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment
• Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.)
• Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards.
• Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.
• Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

• Indoors: 30%
• Outdoors: 70%
• Working Days 5 Working Days
• Days off: 2 Days Off
• Working Hours: 8:00 AM – 6:00 PM (1 hour break) (on call 24/7)

Job Requirements

• Education: BSc in IT (or related)
• Experience:0-3 Years of Experience
• Computer Skills: MS Office Suite
  • Networking Basics
  • Windows installation
  • Infrastructure Knowledge
• Certifications: Certified ITIL Foundation, and SC-OSA Inter mediate Level
• Languages: English - Arabic