Receptionist

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 33,000 - 51,000; Full time

Job summary

InterContinental Hotels Group in Saudi Arabia seeks a professional receptionist to provide front desk support for the Corporate Office on a rotating basis. You will welcome visitors, manage inquiries and ensure the lobby is welcoming and organized.

This role requires at least one year of corporate receptionist experience, strong customer service, basic PC skills, and accurate typing. The position supports the Corporate Services department with coordination and hospitality duties.

Qualifications

• High School Diploma or equivalent.
• At least one year as a receptionist or customer service representative in a corporate environment.
• Good customer service skills and general office experience.
• Ability to type at least 45 wpm.

Responsibilities

• Receive visitors (i.e. vendors, applicants, clients, etc.) as appropriate.
• Respond to visitors' routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Maintain current knowledge of the Company's internal organizational changes and structure.
• Ensure that lobby reception area is neat and presentable at all times; serve as host/hostess and ensure beverages are available for guests.
• Schedule Lobby conference rooms as needed.
• Responsible for validating parking passes as appropriate.
• Responsible for processing name badges for guests and visitors.
• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

Skills

Customer service

Interpersonal skills

Phone etiquette

Office software

Typing speed 45 wpm

Education

High School Diploma or equivalent

Tools

Microsoft Office

PC basics

Job description

Role Purpose

Under general supervision, provides reception for the Company's Corporate Office and general office support for the Corporate Services department on a rotating basis in accordance with the Company's standards.

Key Accountabilities

• Receive visitors (i.e. vendors, applicants, clients, etc.) as appropriate.
• Respond to visitors' routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Maintain current knowledge of the Company's internal organizational changes and structure.
• Ensure that lobby reception area is neat and presentable at all times; serve as host/hostess and ensure beverages are available for guests.
• Schedule Lobby conference rooms as needed.
• Responsible for validating parking passes as appropriate.
• Responsible for processing name badges for guests and visitors.
• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

Key Skills & Experiences

Education –

High School Diploma or equivalent.
Experience –

At least one year as a receptionist or customer service representative in a corporate environment.

Technical Skills and Knowledge –

• Good customer service skills and general office experience.
• Basic knowledge of PC software. Ability to type at least 45 wpm.
• Good interpersonal and communication skills required greeting visitors; good phone etiquette.
• General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.