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Call Center Jobs
Call Center Operation - Senior Specialist
Samsung by Korn Ferry
Riyad Al Khabra
On-site
SAR 150,000 - 200,000
3 days ago
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Customer Enquiry Advisor
SNAS Postal LLC
Al Khobar
On-site
SAR 48,000 - 120,000
Yesterday
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Customer Support | Client Success Specialist
Saudi Petroleum Services Polytechnic
Riyadh Region
On-site
SAR 48,000 - 120,000
5 days ago
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Customer Service Jobs in Al Muhammadiyah (Feb 2026) - Bayt.com
Saudi Petroleum Services Polytechnic
Riyadh Region
On-site
SAR 48,000 - 120,000
5 days ago
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Discover more opportunities than anywhere else. Find more jobs nowCustomer Enquiry Advisor
DHL Express
Al Khobar
On-site
SAR 48,000 - 120,000
4 days ago
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Cosmetic Clinic Telesales Specialist — Lead to Booking
Dr Mazin Fitiany Clinics
Jeddah
On-site
SAR 150,000 - 200,000
12 days ago
Connect with headhunters to apply for similar jobsGlobal Customer Experience Advisor
DHL
Saudi Arabia
On-site
SAR 40,000 - 60,000
2 days ago
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Tamheer - Call Center (Mega Ac)
BUPA Arabia
Jeddah
On-site
SAR 35,000 - 50,000
Today
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Customer Care - Sales Specialist - New
FAST FIT EMS
Riyadh Region
On-site
SAR 150,000 - 200,000
Yesterday
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Network & Cybersecurity Engineer
Leylaty Group
Jeddah
On-site
SAR 200,000 - 300,000
Yesterday
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International Customer Enquiry Specialist
SNAS Postal LLC
Al Khobar
On-site
SAR 48,000 - 120,000
Yesterday
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Customer Service Representative Administrative Assistant
recruitlytics LLC
Jeddah
Remote
SAR 120,000 - 150,000
Yesterday
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Customer Service Training Specialist
PULSE
Riyadh
On-site
SAR 150,000 - 200,000
Yesterday
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Customer Service Training Specialist
PULSE
Jeddah
On-site
SAR 50,000 - 80,000
Yesterday
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Customer Service Training Specialist
PULSE
Makkah Region
On-site
SAR 112,000 - 169,000
Yesterday
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Customer Service Representative Administrative Assistant
recruitlytics LLC
Tabuk
Remote
SAR 120,000 - 150,000
2 days ago
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Call Center Jobs in Ad Dubbat (Feb 2026) - Bayt.com
Saudi Petroleum Services Polytechnic
Riyadh Region
On-site
SAR 120,000 - 150,000
2 days ago
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Sales & Customer Care Specialist — High Commissions
FAST FIT EMS
Riyadh Region
On-site
SAR 150,000 - 200,000
2 days ago
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Customer Care - Sales Specialist - New
FAST FIT EMS
Riyadh Region
On-site
SAR 150,000 - 200,000
2 days ago
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Call Center Operation - Senior Specialist
Samsung by Korn Ferry
Riyad Al Khabra
On-site
SAR 150,000 - 200,000
Full time
3 days ago
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Job summary
A leading global technology company is seeking a Team Manager in Riyad Al Khabra, Saudi Arabia. You will oversee a team of 90+ agents to ensure high-quality service across multiple channels. Responsibilities include conducting training, analyzing call center metrics, and managing the operational budget. The ideal candidate has a Bachelor's degree and 3-5 years of experience in customer service operations. Strong leadership, communication, and problem-solving skills are essential for this role.
Qualifications
- 3-5 years of experience in customer service or call center operations.
- Proven experience in managing a large team of 90+ agents.
- Strong knowledge of call center software, CRM systems, and invoicing processes.
Responsibilities
- Oversee and manage a team of 90+ agents across multiple channels.
- Ensure high-quality customer service by setting standards.
- Develop and implement call center processes for better operational efficiency.
Skills
Team management
Customer service expertise
Budget management
Invoicing and SLA management
Analytical skills
Education
Bachelor's degree in Business Administration or related field
Tools
Call center software
CRM systems
Job description
Team Management
- Oversee and manage a team of 90+ agents across multiple channels (voice, non-voice, and digital channels, TeleSales)
- Conduct regular training sessions to improve agent performance
- Monitor and evaluate employee performance and provide feedback
Customer Service Oversight
- Ensure high-quality customer service by setting standards and monitoring interactions across inbound and outbound channels
- Handle escalated customer complaints and ensure timely resolution
Operational Efficiency
- Develop and implement call center processes and procedures for voice, non-voice, and digital channels
- Optimize call routing, response times, and overall operational efficiency for both inbound and outbound operations
Reporting and Analysis
- Analyze call center metrics (e.g., call volume, resolution time, customer satisfaction) across all channels
- Prepare reports for senior management on performance and areas for improvement
Technology Management
- Oversee the use of call center software, CRM systems, and other tools for voice, non-voice, and digital channels
- Ensure the team is trained on new technologies and software updates
Budget Management
- Manage the call center budget, including staffing, training, and operational costs for all channels
BPO Invoicing
- Oversee the invoicing process for services provided to BPO partners
- Ensure accurate billing based on agreed-upon service level agreements (SLAs)
- Collaborate with finance teams to resolve discrepancies in invoices
- Monitor BPO performance metrics and ensure alignment with contractual obligations
Qualifications
Required Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field
- 3-5 years of experience in customer service or call center operations
Preferred Qualifications
- Proven experience in managing a large team of 90+ agents
- Strong knowledge of call center software, CRM systems, and invoicing processes
- Experience in handling BPO partnerships and managing SLAs
- Excellent leadership, communication, and problem-solving skills
- Experience in performance metrics analysis and reporting
Soft Skills
- Strong interpersonal skills to manage and motivate a team
- Ability to handle high-pressure situations calmly and effectively
- Excellent organizational and multitasking abilities
- ...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.