Quality Assurance Leader – COPC & Process Excellence

Tamkeen Technologies; Saudi Arabia; On-site; SAR 120,000 - 140,000; Full time

Job summary

A leading technology company in Saudi Arabia seeks a Quality Assurance Manager to oversee the operational activities of the quality assurance department. The role involves ensuring consistent quality and performance across various services, including contact centers. Candidates should have a Bachelor's Degree, knowledge of quality tools, and experience with methodologies like Six Sigma. COPC certification is required and essential for maintaining effective service delivery.

Qualifications

• In-depth knowledge of automated testing and quality tools.
• Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma.
• COPC HPMT certified required.

Responsibilities

• Oversees delivery of quality-related services and keeps operations informed.
• Responsible for verifying effective performance and deliverables.
• Analyze quality processes, implement improvements, and maintain SOPs.

Skills

Automated testing knowledge

Quality control and assurance

Business improvement methodologies

Lean methodologies

Six Sigma

Education

Bachelor's Degree

Tools

Quality tools

Job description

A leading technology company in Saudi Arabia seeks a Quality Assurance Manager to oversee the operational activities of the quality assurance department. The role involves ensuring consistent quality and performance across various services, including contact centers. Candidates should have a Bachelor's Degree, knowledge of quality tools, and experience with methodologies like Six Sigma. COPC certification is required and essential for maintaining effective service delivery.