Product Delivery Manager – Digital Transactional Services

Riyadh Air; Riyadh; On-site; SAR 420,000 - 900,000; Full time

Job summary

Riyadh Air seeks a seasoned Digital Product Lead to drive guest-centric digital experiences across web, mobile and chatbot platforms. You will own core digital servicing and booking features, delivering self-service journeys from check-in to refunds and payments, while collaborating with product, UX, engineering and operations teams to meet performance standards and guest satisfaction.

With 7+ years in digital product delivery within aviation, you will expert in Agile, sprint planning, backlog

Qualifications

• 7+ years of experience in digital product delivery within aviation or airline environments.
• Strong expertise in Agile methodologies, including sprint planning, backlog management and cross-squad coordination.
• Hands-on experience with API integrations, especially in booking, payment and servicing systems.

Responsibilities

• Lead the delivery of seamless, guest-first digital experiences across web, mobile and chatbot platforms.
• Deliver modern self-service journeys from check-in to disruption management, refunds and payment confirmations.
• Collaborate with product, UX, engineering and operations to ensure performance standards and guest satisfaction.

Skills

Digital product delivery

Agile methodologies

Sprint planning

Backlog management

Cross-squad coordination

API integrations

Booking systems

Payment systems

Education

Bachelor's degree

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Are you ready to lead the delivery of seamless, guest-first digital experiences in a fast-paced aviation environment?

Join us and take charge of core digital servicing and booking features that redefine how travelers interact with Riyadh Air across web, mobile, and chatbot platforms.

This role offers the opportunity to deliver modern self-service journeys, from check-in and disruption management to refund flows and payment confirmations. You will work across agile squads to execute sprint deliverables in line with roadmap priorities, driving transformation through structured release cycles and operational handovers.

You will collaborate closely with product, UX, engineering, and operations teams to ensure each digital interaction meets performance standards and enhances guest satisfaction. Proactive monitoring, issue resolution, and continuous optimisation will be central to your success.

Importantly, your experience with Offer and Order retailing, API integration, and agile delivery will be critical in enabling transactional journeys that directly impact conversion, loyalty, and service excellence.

Shape the future of travel by delivering intuitive digital solutions that empower our guests at every step of their journey.

About You

Degree qualified, You are well-equipped with a minimum of 7 years of experience in digital product delivery, coming from an airline or aviation environment. Proven expertise in Agile methodologies, including sprint planning, backlog management, and cross-squad coordination is essential.

We'd love to hear from you even more on if you have hands-on experience with API integrations, especially in booking, payment, and servicing systems.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.