Digital Experience Manager Intelligence & Research

Riyadh Air; Riyadh Region; On-site; SAR 200,000 - 320,000; Full time

Job summary

Riyadh Air is seeking a seasoned leader to own digital experience intelligence and research. You will drive a continuous program, govern stage-gate validation, and convert findings into strategic recommendations for product development and roadmaps.

The role emphasizes behavioral analytics, experimentation, and AI-enabled methods to uncover trends and opportunities. You will collaborate with Product, Lifecycle, and Experience Design teams, building organizational capability in customer research

Qualifications

• This role requires a degree and at least 7 years of digital experience research or related disciplines.
• Minimum 2 years of people leadership or management experience is expected.
• Strong qualitative and quantitative research expertise with strategic thinking.
• Ability to translate insights into product decisions and roadmaps.

Responsibilities

• Lead digital experience intelligence and research to inform product decisions.
• Govern stage-gate validation to ground concepts before development.
• Translate research findings into clear inputs for roadmaps and backlog planning.
• Oversee telemetry, experimentation, and AI-enabled research methods to identify opportunities.
• Provide executive reporting and knowledge management across teams.

Skills

Qualitative & quantitative research

Behavioral analytics

Experimentation

Executive reporting

Stakeholder influence

Strategic thinking

Education

Degree qualified

Tools

A/B testing

Predictive analytics

AI-enabled research

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Are you ready to lead digital experience intelligence and research that turns insight into better products and smarter decisions?

This role is central to building our digital experience intelligence and research capability across a fast-moving digital product environment.

It ensures customer, behavioral, and operational signals are translated into evidence-based decisions that strengthen experience design, product development, and long-term strategy.

A core part of the role is leading a continuous research program, setting priorities, and governing stage-gate validation so concepts, journeys, and digital solutions are grounded in evidence before development moves forward.

Working closely with Product, Lifecycle, and Experience Design teams, the role converts research findings into strategic recommendations, design requirements, and clear inputs for roadmap refinement and backlog planning.

With responsibility for behavioral analytics and insight generation, this position oversees digital telemetry, experimentation, A/B testing, predictive analytics, and AI-enabled research methods to identify trends, validate opportunities, and accelerate learning.

The role also drives executive reporting, insight storytelling, and knowledge management while building stronger organisational capability in customer research, experimentation, and data-driven decision-making across our teams.

This is an opportunity to shape how digital experiences are imagined, validated, and continuously improved at the heart of a future-focused airline.

About You

Degree qualified, you will demonstrate a minimum of 7 years of experience in digital experience, customer insights, UX research, behavioral analytics, or related disciplines within a digital product environment.

You are expected to possess a minimum of 2 years of people leadership and/or team management experience.

You will bring advanced expertise in qualitative and quantitative research, behavioral analytics, experimentation, executive reporting, and stakeholder influence, supported by strong strategic thinking, sound judgment, and the ability to lead in a fast-paced customer-centric environment.

This is your opportunity to shape the future of air travel.

Bring your best and show us why you can own this position within Riyadh Air.