Customer Platforms Product Manager

Riyadh Air; Riyadh Region; On-site; SAR 320,000 - 520,000; Full time

Job summary

Riyadh Air seeks a seasoned Dynamics 365 CE leader to own the roadmap across sales, marketing, loyalty and customer service. You will drive configurations, integrations, and data-driven improvements to deliver personalized guest experiences at scale.

You will partner cross-functionally, manage user stories and requirements, and guide Agile delivery while focusing on KPI-driven outcomes and lifecycle value for customers.

Qualifications

• 7+ years experience in Microsoft Dynamics 365 across airline, travel or loyalty industries.
• Hands-on experience in Sales, Customer Service, Marketing, and Field Service modules.
• Strong understanding of integrations, data, and customer journeys.
• Analytical, customer-focused, and tech-savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.
• Experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria).

Responsibilities

• Define product requirements and oversee configurations and integrations.
• Monitor performance metrics such as conversion, NPS, and adoption.
• Collaborate with cross-functional teams to deliver scalable, data-driven solutions.
• Drive platform configuration and customization including workflows and Power Automate.
• Own the Dynamics 365 CE roadmap across sales, marketing, loyalty, and customer service.

Skills

Microsoft Dynamics 365

Sales Module

Customer Service

Marketing

Field Service

Integrations

Agile delivery

Education

Bachelor's degree

Tools

Power Automate

Copilot Studio

AI Builder

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Ever wondered what it takes to power truly seamless customer experiences at a world‑class airline?

In this role, you’ll shape and drive the Dynamics 365 Customer Engagement (CE) roadmap, ensuring it supports our ambitions across commercial, loyalty, and customer service.

You will own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service, ensuring a seamless and personalised guest experience across all touchpoints.

The role involves defining product requirements, overseeing configurations and integrations, monitoring performance (KPIs such as conversion, NPS, and adoption), and collaborating with cross-functional teams to deliver scalable, data-driven solutions that enhance customer lifecycle value.

Central to your success in this role, you'll drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder

About You

Degree qualified, you will demonstrate a minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries.

You’ll bring hands‑on experience in Sales, Customer Service, Marketing, and Field Service modules, along with a strong understanding of integrations, data, and customer journeys.

You are analytical, customer-focused, and tech‑savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.

We'd love to hear from you even more if you have strong experience managingproduct roadmaps and Agile delivery (PRDs, user stories, acceptance criteria)

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

This is a full-time, onsite role in Riyadh on a fixed-term contract.