Digital Experience Manager Intelligence & Research

Riyadh Air; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Riyadh Air is seeking a senior leader to own digital experience intelligence and research, turning customer and product signals into evidence-based decisions that improve design, development and strategy.

You will build and govern a continuous research program, lead stage-gate validation, translate findings into roadmap inputs, and drive executive reporting and knowledge management across Product, Lifecycle and Experience Design teams.

Qualifications

• Minimum 7 years in digital experience, insights, UX research or related disciplines in a digital product environment.
• Minimum 2 years of people leadership or team management experience.
• Advanced expertise in qualitative and quantitative research, analytics, experimentation, and executive reporting.
• Ability to influence stakeholders and drive data-driven decisions.

Responsibilities

• Lead a continuous research program, set priorities, and govern stage-gate validation so concepts, journeys, and digital solutions are grounded in evidence.
• Convert research findings into strategic recommendations, design requirements, and inputs for roadmap refinement and backlog planning.
• Oversee digital telemetry, experimentation, A/B testing, predictive analytics, and AI-enabled research methods to identify trends and validate opportunities.
• Drive executive reporting, insight storytelling, and knowledge management across Product, Lifecycle and Experience Design teams.
• Shape how digital experiences are imagined, validated, and continuously improved at the heart of our airline.

Skills

UX research

Data analysis

Experimentation

Stakeholder management

Executive reporting

Education

Bachelor's degree in relevant field

Tools

A/B testing

Behavioral analytics

Predictive analytics

AI-enabled research methods

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Are you ready to lead digital experience intelligence and research that turns insight into better products and smarter decisions?

This role is central to building our digital experience intelligence and research capability across a fast-moving digital product environment.

It ensures customer, behavioral, and operational signals are translated into evidence-based decisions that strengthen experience design, product development, and long-term strategy.

A core part of the role is leading a continuous research program, setting priorities, and governing stage-gate validation so concepts, journeys, and digital solutions are grounded in evidence before development moves forward.

Working closely with Product, Lifecycle, and Experience Design teams, the role converts research findings into strategic recommendations, design requirements, and clear inputs for roadmap refinement and backlog planning.

With responsibility for behavioral analytics and insight generation, this position oversees digital telemetry, experimentation, A/B testing, predictive analytics, and AI-enabled research methods to identify trends, validate opportunities, and accelerate learning.

The role also drives executive reporting, insight storytelling, and knowledge management while building stronger organisational capability in customer research, experimentation, and data-driven decision-making across our teams.

This is an opportunity to shape how digital experiences are imagined, validated, and continuously improved at the heart of a future-focused airline.

About You

Degree qualified, you will demonstrate a minimum of 7 years of experience in digital experience, customer insights, UX research, behavioral analytics, or related disciplines within a digital product environment.

You are expected to possess a minimum of 2 years of people leadership and/or team management experience.

You will bring advanced expertise in qualitative and quantitative research, behavioral analytics, experimentation, executive reporting, and stakeholder influence, supported by strong strategic thinking, sound judgment, and the ability to lead in a fast-paced customer-centric environment.

This is your opportunity to shape the future of air travel.

Bring your best and show us why you can own this position within Riyadh Air.