Pre Sales Engineer

Dahua Technology MENA; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

Dahua Technology MENA in Riyadh seeks a Pre-Sales Engineer to bridge sales, technical, and operations with distributors, system integrators and installers, delivering Dahua solutions and services. You will provide technical support, conduct site surveys and training, assist with tender documents, and share market feedback with product teams to drive growth.

Strong English and Arabic, a clean local driving license, and 2–3 years in fire or low-current systems are highly valued, with travel as

Qualifications

• 2-3 years working experience in the fire industry as a pre-sales or technical role for low current systems.
• Full clean local driving license.
• Strong English and native Arabic language skills.

Responsibilities

• Provide technical support and advisory on Dahua solutions for sales staff and customers; coordinate with R&D on troubleshooting and third-party integrations.
• Carry out site surveys, customer trainings/demos, project support and product promotions; assist with pre-sales tender preparation.
• Provide product training to technical engineers and help improve their technical knowledge.
• Consolidate demand, gather product feedback from the market, and report to the product department for improvements and planning.
• Participate in promotions with the Marketing Team to develop business; train new starters in the Technical Department.

Skills

Customer service

Communication

English language

Arabic language

Learning new technologies

Travel ability

Knowledge of low current systems

Fire industry experience

Job description

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.

Main Responsibilities:

The Pre-Sales Engineer is required to deliver the following key tasks:

Provide technical support and advising on all aspects of dahua solution for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies.

Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.

Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.

Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales stuff for sales target.

Provide product training to technical engineers for our customers and helping them to improve the standard of their technical knowledge.

Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.

Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.

Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.

Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.

Key Attributes:

Full clean local driving license;

At least 2-3years working experience in the fire industry as a pre-sales role or technical role for low current system

Good customer service skills and communication skills，Solid professional knowledge and practical experience in the military field are highly desirable.

Strong knowledge of low current system

The ability to learn new technologies fast

Able to travel

Good skills in both English and native arabic language