Outlet Manger

RAFFLES; Jeddah; Sur place; SAR 120 000 - 180 000; Plein temps

Résumé du poste

RAFFLES is seeking a dynamic Outlet Manager for our Jeddah retail location. You will lead daily operations, supervise and train staff, drive sales performance, and optimize inventory while upholding service standards and brand integrity.

The role requires strong leadership, operational excellence, and a commitment to profitability. You will collaborate with regional teams to implement initiatives and ensure compliance with health, safety, and security regulations in a fast-paced environment.

Qualifications

• Minimum 3 years of retail or outlet management experience.
• Proven track record of leading and motivating teams.
• Strong proficiency with POS systems and retail management software.
• Ability to analyze sales data and implement improvements.
• Excellent inventory management and organizational skills.
• Sharp customer service orientation and interpersonal skills.
• Sound financial acumen with budget and cost control experience.
• Fluency in English; Arabic language skills are a plus.

Responsabilités

• Oversee daily outlet operations and ensure policy compliance.
• Supervise, train, and motivate a diverse staff to meet targets.
• Manage sales performance, analyze metrics and drive revenue growth.
• Maintain accurate inventory records and conduct stock audits.
• Ensure exceptional customer service across all touchpoints.
• Manage budgets, control expenses, and prepare financial reports.
• Resolve customer complaints and staff conflicts professionally.
• Collaborate with regional management to implement initiatives.
• Ensure health, safety and security regulations are followed.

Connaissances

Retail outlet management

Staff leadership

Sales performance analysis

Customer service orientation

Budget management

Problem solving

English proficiency

Arabic language (plus)

Outils

POS systems

Retail management software

Description du poste

Job Description

We are seeking a dynamic and results-driven Outlet Manager to lead operations at our retail location in Jeddah Saudi Arabia In this role you will oversee all aspects of outlet management including staff supervision sales performance customer satisfaction and inventory control The ideal candidate will demonstrate strong leadership capabilities operational excellence and a commitment to delivering exceptional customer experiences while driving profitability and growth Oversee daily outlet operations and ensure compliance with company policies and procedures Supervise train and motivate a diverse team of staff members to achieve performance targets and maintain high service standards Manage sales performance analyze metrics and implement strategies to drive revenue growth and market share Maintain accurate inventory records conduct regular stock audits and optimize inventory levels to minimize waste Ensure exceptional customer service by establishing and enforcing service standards across all customer touchpoints Manage budgets control expenses and prepare financial reports to support profitability objectives Resolve customer complaints and staff conflicts professionally and promptly Customize store displays and promotional activities to enhance customer engagement and brand visibility Conduct performance reviews and provide constructive feedback to team members Collaborate with regional management to implement company initiatives and best practices Ensure compliance with health safety and security regulations within the outlet

Qualifications

Minimum 3 years of retail or outlet management experience Proven track record of successfully leading and motivating teams Strong proficiency with Point of Sale POS systems and retail management software Demonstrated ability to analyze sales data and implement performance improvement strategies Excellent inventory management and organizational skills Exceptional customer service orientation and interpersonal skills Sound financial acumen with experience in budget management and cost control Strong problem-solving and decision-making abilities Excellent communication skills in English Arabic language skills are a plus Familiarity with the Saudi Arabian retail market and consumer preferences preferred Experience in staff training and development preferred Conflict resolution and mediation expertise preferred