Saudi Arabia (Jeddah) - Store Manager Jeddah , Saudi Arabia

Ermenegildo Zegna Holditalia S.p.A; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Ermenegildo Zegna Holditalia S.p.A in Jeddah seeks an experienced Store Manager to oversee all aspects of the luxury store, from merchandising and customer service to staff development and daily administration.

You will drive sales, monitor KPIs, coach the team, maintain brand standards, and ensure exceptional guest experiences while protecting the company image in the market.

Qualifications

• Graduate with sales-related tertiary qualifications.
• 5 to 7 years’ experience in high end fashion, direct sales.
• Strong communication and interpersonal skills.
• English proficiency; Arabic/Italian knowledge advantageous.
• Excellent grooming and professional presentation.
• Computer literacy with basic accounting knowledge.
• Ability to own and drive the business.

Responsibilities

• Oversee day-to-day store operations to meet targets.
• Monitor sales KPIs and ensure budgets are achieved.
• Coach and train sales staff on customer service.
• Maintain store layout and visual displays per brand standards.
• Manage stock, replenish, and conduct stock counts.
• Resolve customer issues and maintain loyalty database.
• Ensure staff grooming and adherence to policies.
• Lead daily store huddles and communicate key updates.
• Identify slow/fast movers and coordinate with buyers.

Skills

Excellent communication

Interpersonal skills

English proficiency

Arabic

Italian

Grooming and presentation

Computer literacy

Basic accounting

Ownership mentality

Leadership

Education

Graduate in any discipline with tertiary qualifications in sales

Tools

Amber Loyalty program

Job description

# | | | | | --- | --- | --- | | | | | | --- | --- | | Saudi Arabia (Jeddah) - Store Manager | | || | || --- | --- || | | | --- | | JOB CONTENTTo oversee the total operations of the store ranging from merchandising, sales, customer service, staff development to other day-to-day administrative functions, in order to ensure the effective functioning of the store, achievement of business goals and enhancement of the company’s image in the market.KEY RESPONSIBILITIES**FUNCTIONAL RESPONSIBILITIES** * Oversee the day-to-day operations of the store. Review previous days’ sales figures and take proactive initiatives to ensure stores targets are met. Monitor sales KPI’s to ensure budgets are achieved. * Monitor staff performance with respect to customer service ensuring that all customers are greeted and met courteously, as well as attended to their needs for information/ repairs/ alterations etc. * Guide, coach and train sales people on customer service disciplines. Ensure product knowledge and market/competition intelligence is given as on going in store training. * Resolve customer issues as required. Maintain accurate customer database through Amber Loyalty program. * Organize the store layout to create the right ambience. Merchandise goods prominently on shelves as per company/ brand specifications, use window/ visual displays to enhance the appeal. Maintain cleanliness / hygiene at all levels of store operations. Replenish stock daily. * Verify stock at the beginning and end of each shift, replenish stocks according to season and size. Take a total stock count at least twice a year and monitor compliance with stock transfer procedures, with a view to ensure availability of optimum stocks of the latest items at all times. * Identify slow and fast moving items back to buyers on a monthly basis. * Supervise the staff with respect to their personal grooming, conduct during business hours, level of product knowledge and customer service. Ensure adherence to all company policies and procedures. * Identify and resolve IT system errors as required. * Guide, coach, and motivate staff continuously to bring out their potential and enable them to improve their performance. Develop and mentor employees, identify specific training needs. Monitor effectiveness of individual’s progress within the team. * Conduct daily store huddles to ensure that teams are up to date with relevant business information. EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE**Education/ Qualification** * Graduate in any discipline with tertiary qualifications in sales. **Experience** * 5 to 7 years’ experience in high end fashion industry preferably involving direct sales. **Functional Skills & Specific Knowledge** * Excellent communication and interpersonal skills * Good command of spoken and written English essential * Knowledge of other languages including Arabic/Italian advantageous * Pleasant personality and good grooming * Computer literate with knowledge of basic accounting procedures * Ability to take ownership of the business COMPETENCIES * Achievement Drive * Building Relationships * Empathy * Influencing * Serving Customers * Team Working * Conceptual Thinking * Developing Potential * Driving Performance * Leadership | |