Operational Support Engineer – L2/L3 | Riyadh, Saudi Arabia

Uasmart; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Uasmart in Riyadh, Saudi Arabia seeks an experienced L2/L3 Operational Support Engineer to maintain platform stability, resolve incidents, and support troubleshooting.

The role emphasizes incident management, problem management, root-cause analysis, monitoring, and service availability, with ITIL and Agile experience preferred.

Qualifications

• L2/L3 production support experience.
• Experience with incident management.
• Experience with problem management.
• Knowledge of root-cause analysis.
• Strong troubleshooting skills.
• Experience with monitoring and performance management.
• Knowledge of service availability practices.
• ITIL experience preferred.
• Agile experience preferred.

Responsibilities

• Provide L2/L3 production support.
• Resolve incidents affecting applications and platforms.
• Perform problem management and root-cause analysis.
• Troubleshoot application and platform issues.
• Monitor system performance and service availability.
• Support continuous platform stability and service availability.

Skills

L2/L3 production support

Incident management

Problem management

Root-cause analysis

Monitoring

Performance management

Service availability

ITIL

Agile

Job description

Location: Riyadh, Saudi Arabia

Job Category:

• Information Technology (IT) & Software
• Engineering & Technical
• Customer Service & Support
• Operations & Supply Chain

Job Overview

An opportunity is available for experienced L2/L3 Operational Support Engineers in Riyadh, Saudi Arabia. The role focuses on maintaining platform stability, resolving production incidents, supporting application and platform troubleshooting, and helping ensure continuous service availability.

The position is suited to professionals with strong L2/L3 production support experience and knowledge of incident management, problem management, root-cause analysis, monitoring, performance, and service availability. Experience with ITIL and Agile methodologies is preferred.

This role provides an opportunity for experienced operational support professionals to contribute to reliable and continuously available technology services.

Key Responsibilities

• Provide L2/L3 production support.
• Resolve incidents affecting applications and platforms.
• Perform problem management and root-cause analysis.
• Troubleshoot application and platform issues.
• Monitor system performance and service availability.
• Support continuous platform stability and service availability.

Requirements & Qualifications

• Strong L2/L3 production support experience.
• Experience with incident management.
• Experience with problem management.
• Knowledge of root-cause analysis.
• Strong application and platform troubleshooting skills.
• Experience with monitoring and performance management.
• Knowledge of service availability practices.
• ITIL experience preferred.
• Agile experience preferred.

Salary, Benefits & Career Growth

Salary: Not specified in the source.

Benefits and other compensation details were not provided in the vacancy information.