Technical Support Specialist | ESOL Global | Saudi Arabia (Riyadh, Jeddah & Jazan)

Tech Junction Ltd; Riyadh, Jeddah, Jizan; On-site; SAR 90,000 - 130,000; Full time

Job summary

ESOL Global is seeking an experienced Technical Support Specialist to deliver multi-site IT support across Riyadh, Jeddah and Jazan on a 3-year contract.

You will manage Windows installations, hardware maintenance, network configuration, printer troubleshooting and domain joining, communicating fluently in Arabic and English.

This role offers competitive compensation, executive technical visibility, and strong career growth within a leading regional technology staffing and IT consultancy.

Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
• 2+ years of IT technical support or related hands-on experience.
• Fluent Arabic and English (spoken and written).
• Experience with Windows installations/upgrades and 32/64-bit environments.

Responsibilities

• Provide desktop, laptop, printer, and software support to end-users across multi-site locations.
• Troubleshoot hardware, software, and network issues.
• Install operating system updates, patches, and software upgrades.
• Configure devices and network settings (IP, printers) across sites.
• Perform Windows installation, upgrades, and advanced troubleshooting (32/64-bit).
• Execute domain joining, user account administration, and password resets.
• Manage antivirus and malware removal; run system diagnostics.
• Communicate in Arabic and English with internal teams and stakeholders.

Skills

Windows administration

Bilingual Arabic/English

IT technical support

Printer installation

Network configuration

Domain joining

Endpoint diagnostics

Hardware maintenance

Education

Bachelor’s degree in Computer Science/IT/related field

Tools

Active Directory

ServiceNow

Jira Service Management

Job description

Position Summary

ESOL Global is actively seeking an experienced, high-caliber, and bilingual Technical Support Specialist with extensive IT support experience to join our client team across Saudi Arabia (Riyadh, Jeddah & Jazan) on a 3-year contract basis. In this critical operational role, you will be responsible for delivering comprehensive technical support across multiple locations, handling Windows installations, upgrades, hardware maintenance, system diagnostics, and network configuration. You will leverage your strong background in Microsoft Office support, endpoint security, domain joining, and printer troubleshooting to ensure uncompromised workplace productivity. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a leading regional technology staffing and IT consultancy enterprise.

Detailed Job Description

As a Technical Support Specialist supporting multi-site operations across Riyadh, Jeddah, and Jazan via ESOL Global, you will take full operational, tactical, and technical ownership of desktop support, hardware maintenance, and helpdesk operations. Your day-to-day responsibilities include providing robust desktop, laptop, printer, and software support, troubleshooting complex hardware and software anomalies, installing updates, patches, and system upgrades, and configuring devices across multiple locations. You will execute Windows 32-bit/64-bit administration, join workstations to the enterprise domain, manage antivirus and malware removal, handle password resets, and configure local area network connectivity and IP settings. Furthermore, you will communicate fluently in both Arabic and English to support diverse corporate stakeholders, maintain meticulous asset inventory records, and resolve IT incidents efficiently.

Key Responsibilities

• Provide comprehensive desktop, laptop, printer, and software technical support to end-users across multiple regional locations.
• Troubleshoot and resolve complex hardware, software, application, and network connectivity issues.
• Install operating system updates, security patches, software packages, and system upgrades.
• Configure devices, peripherals, and network settings (IP setup, printer installation) across Riyadh, Jeddah, and Jazan sites.
• Perform Windows installation, upgrades, and advanced troubleshooting for 32-bit and 64-bit environments.
• Execute domain joining procedures, user account administration, and password reset workflows.
• Administer antivirus suites, perform malware removal, and run system diagnostics to secure endpoints.
• Communicate professionally and effectively in both Arabic and English with internal teams and external stakeholders.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 2+ years of professional hands-on experience in IT technical support, desktop engineering, or field operations.
• Mandatory bilingual fluency in Arabic and English (spoken and written) for effective communication across locations.
• Proven practical expertise in Windows installation, upgrades, and advanced troubleshooting (32-bit/64-bit).
• Strong hands-on experience in Microsoft Office support and physical hardware maintenance.
• Deep working knowledge of antivirus management, malware removal, and endpoint system diagnostics.
• Expert capability in printer installation, network configuration, and IP setup.
• Mandatory legal eligibility to work in Saudi Arabia with willingness to support multiple locations (Riyadh, Jeddah, Jazan).

Nice-to-Have Skills

• Professional IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
• Experience with enterprise helpdesk ticketing systems (e.g., ServiceNow, Jira Service Management).
• Familiarity with Active Directory administration, Group Policies (GPO), and remote support tools.
• Prior professional working experience in multinational corporate or banking environments across the Middle East.

Application Information

• Recruiter: ESOL Global Recruitment Division
• Contact Name: Pragya Rai (Technical Recruitment Specialist)
• Email: [e-mail]
• Phone:
• Application URL: https://www.esolglobal.com
• Salary/Rate: Market Competitive / Multi-Site Regional IT Package
• Deadline: Open until filled (Urgent Saudi Arabia Expansion Opening)
• Notice Period: Immediate to 30 Days
• Contract Duration: 3 Years Contract / On-Site (Riyadh, Jeddah & Jazan, Saudi Arabia)

Recruitment Pro Tip

• When applying for this Technical Support Specialist position at ESOL Global, ensure your CV explicitly highlights your bilingual Arabic/English communication skills, your Windows administration and domain-joining expertise, and your multi-site support experience across Saudi Arabia.