Operations Officer

Rentokil Initial Group; Jeddah; On-site; SAR 70,000 - 110,000; Full time

Benefits offered by this job

22 vacation days per year

medical insurance class A

1 ticket per year to visit homecountry

Job summary

Rentokil Boecker in Jeddah seeks an Operations Officer to manage appointment scheduling, team dispatch, and execution of pest management services to high standards. You will maintain client-focused service and ensure compliance with health and safety practices.

The role involves coordinating field teams, maintaining inventory of chemicals and products, and reporting to management. A strong emphasis on communication with clients and internal departments is essential.

Qualifications

• Female Arabic speaker preferred.
• At least 2 years of experience in operations or relevant field.
• Excellent verbal and written communication skills.
• Remarkable attention to detail.

Responsibilities

• Schedule appointments as per client availability and coordinate dispatch for all teams.
• Ensure pest management services are executed per Rentokil Boecker standards.
• Prepare daily/weekly schedules for on-site technicians and monitor treatment programming.
• Communicate with sales about new clients and sign off on Survey Sheets.
• Generate reports and manage client data in Rentokil Boecker systems.
• Attend meetings, assist in training sessions, and support Operations Manager in radio communications.

Skills

Arabic language

Communication skills

Decision making

Problem solving

Attention to detail

Job description

The Operations Officer - Corporate

ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker standards. He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.

Responsibilities

• Implement the standards set in Rentokil Boecker Operations Manual.
• Schedule appointments as per client’s availability.
• Arrange a proper dispatching for all teams.
• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
• Arrange and confirm distribution of promotional items as per the marketing calendar.
• Communicate with the sales department regarding new clients; check and sign the Survey Sheet.
• Handle call backs and solve them within 48 hours.
• Follow up on the Call Back report.
• Ensure all vehicles have Rentokil Boecker warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.
• Generate and submit the assigned reports to concerned management.
• Handle the client’s data accurately and timely on Rentokil Boecker systems.
• Review submitted treatment reports and take action when deemed necessary.
• Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.
• Schedule yearly pest control treatments and follow up on their execution.
• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.
• Advise technicians on pending payments to be collected from clients.
• Prepare an overtime report and submit it to the Operations Manager for approval.
• Assist the Operations Manager in preparing and delivering training sessions when needed.
• Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.
• Act as a PMP ambassador and enhance communication between PMP and other team members.
• Handle all PMP related requests (leaves, loans, uniforms, certificates…) and communicate them to concerned parties.

Requirements

• A Female, Arabic Speaker candidate shall be considered
• At least 2 years of experience in operations or relevant field.
• Effective decision making and problem-solving skills.
• Excellent verbal and written communication skills.
• Remarkable attention to details.

Benefits

• 22 vacation days per year
• medical insurance class A
• 1 ticket per year to visit home country